ContactPoint 360 Information

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We remove customer problems from your leadership agenda. CX that fuels growth, not just service. Your customer experience should be a revenue driver, not a cost center. We transform service into sales, conversations into conversions, and CX into measurable ROI. At ContactPoint360, we partner with Fortune 500s and high-growth brands to elevate customer interactions with AI-driven efficiency and human-led empathy. More than an outsourcer, we’re a growth partner, delivering: ✅ AI-powered CX with a human touch ✅ Omnichannel solutions that boost engagement & retention ✅ Industry-specific expertise for tailored results ✅ Scalable teams across nearshore, onshore & offshore locations Want CX that pays dividends? Let’s talk. We're proud to have a presence in 11 countries, with 12 delivery centers that support 31+ languages, 24/7, 365 days a year. • McAllen, US 🇺🇸 • Toronto, Canada 🇨🇦 • Montreal, Canada 🇨🇦 • Monterrey, Mexico 🇲🇽 • Bogota, Colombia 🇨🇴 • Barranquilla, Colombia 🇨🇴 • Montego Bay, Jamaica 🇯🇲 • Athens, Greece 🇬🇷 • Cebu, Philippine 🇵🇭 • Bengaluru, India 🇮🇳 • Kerala, India 🇮🇳 • Cairo, Egypt 🇪🇬 • San Salvador, El Salvador 🇸🇻 • Durban, South Africa 🇿🇦 🏆 Better Business Bureau Award ⭐ A+ Rating! 🏆 AI Excellence Awards Program 🌟 Business Intelligence Group 🏅 IW (Inspiring Workplaces) Award 🌟 Culture & Purpose Award for North America! 🏆 AI Achievement of the Year - Globee Awards! 🥈 Won Silver Award! 🎊 🏆 Comparably Awards • 2025 Best Company Career Growth! • 2025 Best Company for Diversity 🏆 Certified as a Great Place to Work® 2020, 2021, 2022, 2023, 2024 and 2025

Website	https://contactpoint360.com/
Revenue	$125.1 million
Employees	2,567 (1,094 on RocketReach)
Founded	2007
Address	1880 O'Connor Dr, Toronto, Ontario M4A 1W9, CA
Technologies	JavaScript , HTML , PHP +117 more (view full list)
Industry	Outsourcing and Offshoring Consulting, Delivery, Administrative Services, Financial Services, Retail, Commerce and Shopping
Keywords	Customer Experience Solutions, Customer Journey Optimization, Cx Transformation, Customer Service Improvement, Customer Engagement, Contact Center Solutions, Cx Consulting, Cx Strategy, Cx Management, Customer Support, Omnichannel Cx, Cx Technology, Data Driven Cx, Business Process Outsourcing, Digital Transformation, Process Improvement, Efficient Solutions
Competitors	Concentrix, Teleperformance, Alorica, Sykes El Salvador, Atento, TTEC, Webhelp, Sitel UK & Ireland, Innovative Contact Solutions Powered by Intouch +30 more (view full list)