Consilium Software Technology Stack

Agile CRM combines powerful automation, telephony, web, mobile, email, social and scheduling features to effectively manage the entire customer journey.

Calabrio is customer experience intelligence company that empowers organizations to enrich human interactions.

Cisco Finesse is a next-generation agent and supervisor desktop. It helps improve the customer care experience that contact center delivers.

Cisco Packaged Contact Center Enterprise (Packaged CCE) customer care solution helps businesses and organizations deliver a connected digital experience, enabling them to provide contextual, continuous, and capability-rich journeys for customers, across time and channels.

Cisco Unified Contact Center Enterprise helps businesses and organizations deliver a connected digital experience.

Genesys is a multi-channel contact center and customer experience application that caters to small to mid sized business with up to 250 seats, as well as much larger teams. Some of the app's enterprise customers include P&G, BT and Ticketmaster. Solutions that the app provide include contact center modernization with IVR, skill-based routing, agent.

Genesys Contact Center provides the best contact centre software to drive remarkable customer experiences for organisations of any size.

Genesys Inbound helps in real-time monitoring of key voice interaction data, including the number of interactions in a queue, average wait times, SLA adherence and staff activities.

Amazon Web Services (AWS) is a comprehensive, evolving cloud computing platform provided by Amazon that includes a mixture of infrastructure as a service (IaaS), platform as a service (PaaS) and packaged software as a service (SaaS) offerings.

Apple iOS is an advanced mobile operating system with its easy-to-use interface, amazing features, and rock solid stability, iOS is the foundation of iPhone.

Docker is an open platform that enables developers and system administrators to create distributed applications.

IIS (Internet Information Services) is an extensible web server created by Microsoft for use with Windows NT family

VMware, Inc. is a compute, cloud, mobility, networking, and security infrastructure software to businesses in the united states and internationally.

VMware vSphere is a concentrates on the architecture, hardware, and software in the standard and enterprise plus editions of vSphere 6, which offers better scale, resilience, and fault tolerance than ever before.

amCharts is the JavaScript / HTML5 charts and maps data-viz libraries for web sites and applications.

Google Analytics allows users to measure sales & conversions, plus gain fresh insights into how visitors use sites, & how they arrived on site.

Microsoft SQL Server Reporting Services is a server-based report generating software system from Microsoft.

Salesforce Connect is an integration tool that uses and displays data in an external CRM or ERP system.

SAP Crystal Reports offers easy-to-use BI and reporting tool to design and deliver meaningful business reports.

SAP Crystal solutions include analytics and reporting software solutions for small and midsize businesses.

Angular is a development platform for building mobile and desktop web applications using Typescript/JavaScript and other languages.

AngularJS is a JavaScript-based open-source front-end web application framework mainly maintained by Google and by a community of individuals and corporations to address many of the challenges encountered in developing single-page applications.

The Apache Project is an effort to develop and maintain an open-source HTTP server for modern operating systems including UNIX and Windows. The goal of this project is to provide a secure, efficient and extensible server that provides HTTP services in sync with the current HTTP standards.

ASP.net is an open source framework for building web applications and services with .NET and C#.

Bootstrap is a free and open-source front-end framework for designing websites and web applications. It contains HTML and CSS-based design templates for typography, forms, buttons, navigation and other interface components, as well as optional JavaScript extensions.

C# is a general-purpose, multi-paradigm programming language encompassing strong typing, lexically scoped, imperative, declarative, functional, generic, object-oriented (class-based), and component-oriented programming disciplines.

IBM Db2 is database software that can reliably handle multiple workloads and the latest version of Db2 is optimized to provide extreme performance while lowering costs.

A framework for creating web applications.

CircleCI is the best platform for software teams looking to rapidly build quality projects, at scale. Their intelligent continuous integration and delivery tools are simple yet powerful. Their aim is to provide the wisdom of a connected development ecosystem to every team member making technology decisions.

Cloudflare Content Delivery Network (CDN) is a geographically distributed group of servers that ensure fast delivery of Internet content, including HTML pages, JavaScript files, stylesheets, and images.

Kubernetes helps to manage a cluster of Linux containers as a single system to accelerate development and simplify operations.

Octopus Deploy is a fast, repeatable, reliable deployments. Octopus takes over where Continuous Integration server ends, enabling client to easily automate even the most complicated application deployments, whether on-premises or in the cloud.

Plesk is a commercial web hosting and server data center automation software with a control panel developed for Linux and Windows-based retail hosting service providers.

Travis CI is the best continuous integration and delivery platform for GitHub projects, available for open source and private projects and to install on their own infrastructure, on their own premises.

Cisco collaboration offers a range of collaboration endpoints, from IP phone and video devices to Web, mobile and desktop endpoints.

Cisco Contact Center provides a secure, available, and sophisticated contact center software solution for large number of agents and interactive voice solution.

Cisco Unified Communications Manager (Unified CM) provides reliable, secure, scalable and manageable call control and session management.

Cisco WebEx is a cloud-based communication & collaboration app which combines screen sharing with voice & video conferencing, call recording, mobile apps & more.

WebRTC is an API definition drafted by the W3C that supports browser-to-browser applications for voice calling, video chat and more.

Cisco Email Security protects against ransomware, business email compromise, spoofing, and phishing.

reCAPTCHA is a CAPTCHA-like system designed by Google to establish that a computer user is human.

Cisco Unified Contact Center Express (UCCX) is a "contact center in a box" that provides a secure and easy to deploy customer interaction management solution for up to 400 agents.

Cisco Unity Connection is a robust unified messaging and voicemail solution that provides users with flexible message access options and IT with management simplicity.

Explore Excel. New data analysis tools help to track and visualize any data for greater insight, plus more ways to share company data.

Zendesk is a cloud-based customer service software solution trusted by over 40,000 organizations worldwide. Companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction.

Genesys Workforce Management (WFM) provides a sophisticated package of contact-center management tools, enabling contact center managers to better manage their workforce. It is designed for the true multi-media, multi-site environment, providing optimal schedules for multi-skilled agents who may handle customer interactions of different media types.

NICE Workforce Management is a cloud-based management suite designed to meet the needs of businesses of all sizes, across all industries.

Sense is an all-in-one business communication and engagement solution for modern staffing companies to accelerate their growth.

Microsoft Dynamics with its intelligent business applications across CRM and ERP, Microsoft Dynamics 365 gives clients choice. Start with just what customrs need to run clients business and delight customers.

Microsoft SQL Server is a relational database management system used for storing and retrieving data as requested by other software applications.

Microsoft SQL Server 2008 is a relational database system which was released in 2008.

Microsoft SQL Server Analysis Services, SSAS, is an online analytical processing (OLAP) and data mining tool in Microsoft SQL Server.

Red Hat is the leading provider of enterprise open source solutions, including high-performing Linux, cloud, container, and Kubernetes technologies.

Unified provides professional marketers with insights, content, and advertising tools built on an advanced data platform