Consilium Software Information

Founded in 2007, Consilium Software is a global leader in Customer Experience (CX) and digital engagement solutions. For more than two decades, we have empowered enterprises to transform customer interactions into lasting relationships through innovative, secure, and scalable technologies. Our purpose is to enable organizations to deliver intelligent, seamless, and outcome-driven customer interactions through next-generation engagement technologies. Consilium AI enabled CX platform enables over 2,000 organizations in 100+ countries to connect employees and customers seamlessly across voice, video, and digital channels, powering over 5 billion interactions annually. With cloud-based and on-premises deployments, Consilium integrates contact center, CRM, and workflow automation into a unified experience—powered by AI, bots, and Robotic Process Automation (RPA). This intelligent convergence allows organizations to deliver personalized, data-driven, and efficient customer engagement at scale. Recognized for our reliability, scalability, and commitment to data security, Consilium holds SOC 2 Type 2, ISO/IEC 27001, ISO 9001, and GDPR certifications. We proudly serve customers across industries such as healthcare, banking, retail, telecommunications, BPO, and public sector, helping them create experiences that drive trust, loyalty, and measurable business value.