Brand Embassy Ltd. is a customer service technology company which develops a cloud-based customer care service platform and provides integrated social media, messaging, live chat, and AI-powered chatbot services. The company provides digital customer service, social customer service, multi-channel chatbot builder, video chat & co?-?browsing, custom reporting & analytics, and pricing. Its platform unifies customer requests and relevant conversations from Facebook, Twitter, Instagram, Google+, LinkedIn, VK (Vkontakte), live chat, web forms, blogs, and discussion forums, and routes them to the customer service agent based on specified priorities.
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