Every company has customers and employees who need support. As demands rise, so do the tickets, emails, and phone calls that need attention—creating a repetitive, expensive, and painful support process that leaves customers waiting and teams overwhelmed. Capacity is a support automation platform that uses practical and generative AI to deflect tickets, emails, and phone calls—so your team can do their best work. We offer solutions for self-service, agent assist, and campaigns & workflows to over 1,900 companies to help automate their support. Today, Capacity offers support over web, SMS, email, social, Slack, MS Teams, helpdesks, and more, powered by technology and talent from Denim Social, LumenVox, and Textel. Capacity was founded in 2017 by David Karandish and Chris Sims, and is part of the Equity.com incubator. We’re proudly headquartered in St. Louis. To learn more about Capacity or to request a demo, visit capacity.com.
View Top Employees from CapacityWebsite | https://capacity.com |
Employees | 119 (119 on RocketReach) |
Founded | 2017 |
Address | 6665 Delmar Blvd Ste 3000, University City, Missouri 63130, US |
Technologies |
HTML,
Nginx,
G Suite
+54 more
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Industry | Artificial Intelligence, SaaS, Software Development, Data and Analytics, Science and Engineering, Enterprise Software, Conversational User Interfaces, Software, Machine Learning, NLP, Knowledge Management, Text Mining, Information Management |
Keywords | Business Process Automation, Secure Data Center |
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Tim Yeadon is the Chief Revenue Officer of Capacity.
119 people are employed at Capacity.
Capacity is based in University City, Missouri.