Program Director Workforce Management @ (January 2020 - Present)
Program Director Workforce Management @ (January 2020 - Present)
Sr Manager Forecasting and Scheduling @ (August 2016 - May 2022)
Workforce Manager @ (July 2015 - August 2016)
Workforce Manager @ (April 2014 - July 2015)
Enterprise Resource Planning Manager @ (December 2002 - March 2014)
Scheduling Supervisor @ Excell Services (November 1996 - October 2002)
Ben Stoltzman Education
Anoka Technical College
Hotel Restraunt Management (Culinary Arts/Chef Training)
1995-1996
Ben Stoltzman Skills
BPO
Call Centers
Outsourcing
Service Delivery
Workforce Management
Avaya
Business Process Improvement
CRM
Contact Centers
Customer Experience
Customer Satisfaction
Leadership
Management
Offshoring
Operations Management
Performance Management
Process Improvement
SLA
Six Sigma
Team Building
Team Leadership
Technical Support
Training
Vendor Management
Supervisor
Customer Service
Ben Stoltzman Summary
Ben Stoltzman, based in Melbourne, FL, US, is currently a Director, Workforce Management at cxperts. Ben Stoltzman brings experience from previous roles at Radial Inc. and Vistana Signature Experiences. Ben Stoltzman holds a 1995 - 1996 Hotel Restraunt Management in Culinary Arts/Chef Training @ Anoka Technical College. With a robust skill set that includes BPO, Call Centers, Outsourcing, Service Delivery, Workforce Management and more. Ben Stoltzman has 3 emails and 1 mobile phone numbers on RocketReach.
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