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Sharon Cabral-Roy Location
Toronto, ON, CA
Sharon Cabral-Roy Work
Project Management Office Lead @ (June 2021 - Present)
Principal, Digital Learning Group @ (November 2019 - June 2020)
Principal, Global HR Shared Services @ (July 2018 - October 2019)
Principal, Transition and Transformation @ (May 2015 - June 2018)
Regional Director for Implementations @ (May 2009 - February 2015)
Client Serivces Director @ (October 2007 - April 2009)
Senior Client Services Manager @ (October 2006 - September 2007)
Global Business Operations Manager @ (January 2005 - July 2006)
Account Manager @ (June 2003 - December 2004)
International Account Manager @ Rainmaker (formerly Qinteraction Phils., Inc.) (May 2002 - May 2003)
Customer Service Associate @ Stream Global Services (formerly eTelecare Solutions) (November 2000 - April 2002)
Sharon Cabral-Roy Education
Ateneo de Manila University
Diploma (Applied Project Management)
2006-2006
De La Salle University
AB and BS (Organizational Communication and Business Management)
1995-2000
St. Scholastica's College, Manila
High School Diploma
1991-1995
Sharon Cabral-Roy Skills
Acquisition Integration
Analytical Skills
Business Analysis
Business Continuity Planning
Business Development
Business Process Improvement
Business Solution
Call Center
Call Center Development
Call Centers
Client Relations
Client Relationship Strengthening
Coaching & Mentoring
Coaching and Mentoring
Commnunication
Communication
Conflict Management
Contact Centers
Contract Management
Critical Thinking
Cross-Cultural Communication Skills
Cross-Functional Team Building
Cross-Functional Team Building
Cross-functional Team Leadership
Customer Experience
Customer Satisfaction
Customer Service
Customer-Focused Service
Human Resources (HR)
Leadership
Management
New Business Development
Offshoring
Operations Management
Outsourcing
Performance Management
Planning Budgeting & Forecasting
Presentations
Process Improvement
Profitability Management
Program Management
Project Documentation
Project Management
Requirements Gathering
Risk Analysis
Risk Management
Security Audits
Service Delivery
Software Documentation
Stakeholder Management
Strategic Communications
Strategic Planning
Strategy
Technical Documentation
Training
Uptraining
Vendor Management
Sharon Cabral-Roy Summary
Sharon Cabral-Roy, based in Toronto, ON, CA, is currently a Project Management Office Lead at CXperts. Sharon Cabral-Roy brings experience from previous roles at Sutherland and Teleperformance. Sharon Cabral-Roy holds a 2006 - 2006 Diploma in Applied Project Management @ Ateneo de Manila University. With a robust skill set that includes Acquisition Integration, Analytical Skills, Business Analysis, Business Continuity Planning, Business Development and more. Sharon Cabral-Roy has 1 emails and 3 mobile phone numbers on RocketReach.
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