2021 -2024 Director of R and D, Enlighten AI Routing @
2019 -2021 Director of TI Development, Mattersight @
2019 -2019 Director of Contact Center Technology @
2018 -2019 Director of Development Infrastructure and TIL, Mattersight @
2015 -2018 VP of Cloud Technologies @ Mattersight Corporation
2012 -2015 Chief Architect of Cloud Services @
2010 -2012 Director of Contact Center and VoIP Professional Services @
2000 -2010 Director of Support Architecture @
1999 -2000 ICM and IVR Administrator @
1996 -1999 Telecommunications Technician @
1991 -1995 Corporal @
Andrew Rogers Education
LDS Business College
AS (General Studies)
1995-1998
Andrew Rogers Skills
Coaching
Identifying Trends
Data-driven Decision Making
Key Performance Indicators
Problem Solving
Communication
Call Center
SOW
Cisco Call Manager
IVR
Cisco Technologies
CTI
VoIP
Unified Communications
Contact Centers
Telephony
ACD
Vendor Management
Telecommunications
Managed Services
Cloud Computing
Professional Services
SIP
Integration
Avaya
Troubleshooting
Virtualization
WAN
Infrastructure
Call Centers
Cisco VoIP
Cisco IOS
Switches
Networking
TCP/IP
IP
Servers
Data Center
SaaS
Network Architecture
Pre-sales
Service Delivery
Enterprise Software
Routing
Routers
LAN-WAN
Network Design
VPN
Disaster Recovery
VMware
Call Logging
System Deployment
SIP Trunking
H.323
QoS
Voice Mail
Leadership
Business Analysis
Microsoft Word
Marketing
Pre Sales
Lan Wan
Architecture
Andrew Rogers Summary
Andrew Rogers, based in Georgetown, TX, US, is currently a Director, Engineering, Platform Analytics at NICE. Andrew Rogers brings experience from previous roles at NICE, NICE Ltd and Carousel Industries. Andrew Rogers holds a 1995 - 1998 AS in General Studies @ LDS Business College. With a robust skill set that includes Coaching, Identifying Trends, Data-driven Decision Making, Key Performance Indicators, Problem Solving and more. Andrew Rogers has 3 emails and 2 mobile phone numbers on RocketReach.
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