Virtual Hold Technology (VHT) Information

At VHT we enable our customers to keep the promises they make to their customers, creating lasting brand loyalty. For over two decades, VHT has been the world’s #1 provider of callback software and services, enabling over 300 of the world’s leading companies to increase their Net Promoter Scores among tens of millions of consumers and generate millions of dollars in return on their investment. Today we have extended our leadership in the customer experience (CX) market by providing contact centers solutions that optimize customer interactions across all their channels. VHT enables contact centers to intelligently begin, continue, and complete customer interactions across multiple channels and, when necessary, equip agents with the right information at the right time to ensure successful outcomes. Consumers are loyal to brands that can successfully engage them on any channel – phone, web, social media, text and voice. And they expect a streamlined journey every time, with little patience for waiting around, repeating information, or being transferred again and again. VHT partners with the world’s largest and most demanding contact centers to deliver on that promise for their customers -- we would welcome the opportunity to partner with you to do the same for yours.