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Upstream Works provides best-in-class Omnichannel Contact Center software to increase customer engagement and agent success. We bring the customer journey together across all digital channels, applications and platforms with management simplicity and desktop elegance. For over 15 years, organizations around the world and across industries have benefited from Upstream Works’ experience and expertise, gaining operational efficiency and transforming the connected customer experience.

Website http://www.upstreamworks.com
Revenue $20.2 million
Employees 86 (70 on RocketReach)
Founded 1995
Address 7777 Weston Rd, Ste 1000, Woodbridge, Ontario L4L 0G9, CA
Phone +1 905-660-0969
Fax (905) 669-8769
Technologies
Industry Software, Software Development, Software Development & Design, Customer Service, Omnichannel Contact Center Solutions, Cisco Finesse, Smart Agent Desktop, CTI, Cisco Collaboration Platform including UCCE, PCCE, UCCX, HCS, Seamless Integration, Interaction History, Customer Experience Excellence, Reporting and Analytics
Web Rank 6 Million
Keywords Digital Customer Engagement, Omnichannel Engagement, Customer Engagement Platform, Contact Center Analytics, Customer Journey Mapping, Customer Support Software, Call Center Technology, Cloud Based Contact Center, Contact Center Automation, Customer Service Platform, Omnichannel Customer Service, Contact Center Management, Communication Platform, Unified Communications, Customer Interaction Management
Competitors Cisco, Salesforce, Zendesk Sell, Twilio, NICE, Genesys, Verint, Five9, Talkdesk, CallMiner +45 more (view full list)
SIC SIC Code 73 Companies, SIC Code 737 Companies
NAICS NAICS Code 541512 Companies, NAICS Code 54151 Companies, NAICS Code 5415 Companies, NAICS Code 541 Companies, NAICS Code 54 Companies, NAICS Code 541513 Companies

Upstream Works Software Questions

The Upstream Works Software annual revenue was $20.2 million in 2026.

Rob McDougall is the President of Upstream Works Software.

70 people are employed at Upstream Works Software.

Upstream Works Software is based in Woodbridge, Ontario.

The NAICS codes for Upstream Works Software are [541512, 54151, 5415, 541, 54, 541513].

The SIC codes for Upstream Works Software are [73, 737].

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