Uniphore Technology Stack

Adobe helps organisations in creation of multimedia and creativity software products, with a more recent foray into digital marketing software.

Adobe Creative Cloud is a set of applications and services used for graphic design, video editing, web development, photography, along with a set of mobile applications and also some optional cloud services.

Amazon CloudWatch is a monitoring service for AWS cloud resources and the applications you run on AWS.

Amazon Elastic Compute Cloud (Amazon EC2) is a web service that provides resizable compute capacity in the cloud. It is designed to facilitate web-scale computing for developers.

Anchor by Spotify is a podcast creation tool where podcasters are able to mark select episodes as subscriber-only content, then publish them to Spotify and other platforms.

Apache JMeter™ application is OSS, a 100% Java application designed to load test functional behavior and measure performance

Bitbucket is a Git and Mercurial project hosting site enabling developers to share and collaborate on projects, with built-in CI/CD tool.

JIRA is a bug tracking, issue tracking and project management software from Atlassian.

Adobe Acrobat DC is a global standard for reliably viewing, printing, and commenting on PDF documents.

Adobe Acrobat Pro is an optical character recognition (OCR) system. It is used to convert scanned files, PDF files.

Microsoft Office is a suite of desktop productivity applications and client and server software designed for data analysis, presentations and numeric manipulations.

Oracle Artificial Intelligence helps organizations automate operations, drive innovation, and make smarter decisions securely.

ADP HR services range from outsourcing payroll to easy-to-use resources for everyday questions.

ADP Payroll offers payroll processing solutions for businesses.

ADP RUN is a payroll administration and tax processing software solution.

Azure Cost Management is a SaaS solution that empowers organizations to monitor, allocate, and optimize cloud spend in a multi-cloud environment.

Concur is an integrated travel and expense management solution.

Microsoft Dynamics with its intelligent business applications across CRM and ERP, Microsoft Dynamics 365 gives clients choice. Start with just what customrs need to run clients business and delight customers.

Alexa offers a set of tools for keyword research, competitive analysis, and site audits helping businesses get better marketing results.

Asana is a task & project management solution for teams. Asana users can share, plan, organize & track the progress of the tasks that each member is working on. 

Demandbase is a B2B marketing automation, advertising, website personalization and analytics solution with a specific focus on account-based marketing.

Feathr is a marketing platform designed just for event organizers.

Google Maps is a web-based service that enables users to find local businesses, view maps, get driving directions, and more.

Google Tag Manager helps marketers control the end-to-end process of adding website tags.

IBM Watson Marketing solution adds the power of cognitive learning to customer analytics, marketing automation, and real-time personalization to maximize performance.

NetSuite is the world's leading cloud business management software suite made specifically for the needs of high-growth and mid-sized businesses.

Amazon Forecast is a fully managed, machine learning service by AWS, designed to help users produce highly accurate forecasts from time-series data.

Amazon Lex is a fully managed service for building conversational interfaces into any application using voice and text.

Amazon Machine Learning is a service that allows to develop predictive applications by using algorithms, mathematical models based on the user's data.

Amazon SageMaker is a cloud machine-learning platform that enables developers to create, train, and deploy machine-learning models in the cloud and on embedded systems and edge-devices.

amCharts is the JavaScript / HTML5 charts and maps data-viz libraries for web sites and applications.

Applause Mobile Sentiment Analysis provides software tools for crawling leading global app stores to score and transform user reviews into actionable insights.

Google Analytics allows users to measure sales & conversions, plus gain fresh insights into how visitors use sites, & how they arrived on site.

Amazon Kinesis makes it easy to collect, process, and analyze real-time, streaming data. Amazon Kinesis offers key capabilities to cost-effectively process streaming data at any scale, along with the flexibility to choose the tools that best suit the requirements of application. With Amazon Kinesis, businesses can ingest real-time data such as video, audio, application logs, website clickstreams, and IoT telemetry data for machine learning, analytics, and other applications.

Apache Ignite is an open source distributed database for high-performance computing with in-memory speed.

AWS Control Tower provides users with a single location to set up a well-architected multi-account environment to govern AWS workloads with rules for security, operations, and compliance.

Azure SQL is a relational database platform that is present in the cloud where users can host the data and use it as a service.

BMC Software is an enterprise software company that offers software and services in areas including cloud computing, IT service management, automation, IT operations, and mainframe.

Datadog is an full stack monitoring service for IT, operations & development teams who develop and run cloud applications and deal with large amounts of data.

Dell Boomi is a 100% native cloud integration platform allowing organizations to automate business processes and build the connected business in a drag and drop interface with no coding required.

Jira Service Desk is an IT support teams provide better service by automating ticket management, self service, agent collaboration, SLAs, reporting.

Amazon Relational Database Service (RDS) is a distributed relational database service by Amazon Web Services. It is a web service running in the cloud designed to simplify the setup, operation, and scaling of a relational database for use in applications.

Angular is a development platform for building mobile and desktop web applications using Typescript/JavaScript and other languages.

The Apache Project is an effort to develop and maintain an open-source HTTP server for modern operating systems including UNIX and Windows. The goal of this project is to provide a secure, efficient and extensible server that provides HTTP services in sync with the current HTTP standards.

Apache Cassandra is an open source distributed database.

Apache Kafka is an open-source message broker project developed by the Apache Software Foundation written in Scala.

ASP.net is an open source framework for building web applications and services with .NET and C#.

AWS Chatbot is an interactive agent that makes it easy to monitor and interact with AWS resources in Slack channels and Amazon Chime chat rooms.

C++ is a high-level, general-purpose programming language created by Bjarne Stroustrup as an extension of the C programming language, or "C with Classes".

Cloud based storage systems by AWS.

Amazon Web Services (AWS) is a comprehensive, evolving cloud computing platform provided by Amazon that includes a mixture of infrastructure as a service (IaaS), platform as a service (PaaS) and packaged software as a service (SaaS) offerings.

AWS Lambda is an event-driven, serverless computing platform provided by Amazon as a part of Amazon Web Services. It lets clients run code without provisioning or managing servers.

CentOS is a Linux distribution that aims to be functionally compatible with its upstream source, Red Hat Enterprise Linux (RHEL).

IBM Cloud is a cloud platform that offers the most open and secure public cloud for business with a next-generation hybrid cloud platform, advanced data and AI capabilities, and deep enterprise expertise across 20 industries.

Linux is a family of open source Unix-like operating systems based on the Linux kernel.

Microsoft Azure is a cloud computing platform and infrastructure for building, deploying, and managing applications and services.

Microsoft Exchange Online is a hosted email for business.

Applause provides app testing tools and services across web, desktop and mobile platforms.

JUnit is a unit testing framework for the Java programming language. JUnit has been important in the development of test-driven development, and is one of a family of unit testing frameworks which is collectively known as xUnit that originated with SUnit.

Mocking framework for unit tests in Java.

Selenium is a portable software-testing framework for web applications. Selenium provides a playback tool for authoring tests without the need to learn a test scripting language.

Atlassian Confluence is a knowledge management software with flexible customization, organization and a powerful search engine, empowering collaboration and innovation.

Backlog is an all-in-one online project management tool for developers, with bug tracking, issue tracking, wiki, version control, gantt charts & burndown charts.

Google Marketing Platform is a unified advertising and analytics platform that enables stronger collaboration for your marketing teams.

G Suite is a suite of apps from Google which offers a number of tools to communicate and collaborate with colleagues, store files, and manage data.

Avaya is a multinational technology company that specializes in cloud communications and workstream collaboration solutions that define the future of work and the customer experience.

Avaya IVR used to automate direct inbound traffic and using scripting to route calls accordingly

Cisco Contact Center provides a secure, available, and sophisticated contact center software solution for large number of agents and interactive voice solution.

Cisco VoIP phone systems lets users make phone calls over an IP (Internet protocol) data network.

Cisco WebEx is a cloud-based communication & collaboration app which combines screen sharing with voice & video conferencing, call recording, mobile apps & more.

Cisco Webex Meetings is a video conferencing service for the enterprise, offering highly secure integrated audio, video, and content sharing from the Cisco Webex cloud.

Avaya offers a range of tools to manage multichannel interactions, optimize agent workflows, facilitate collaboration and track performance.

Avaya Contact Center is a cloud-based contact center solution that can be used to efficiently serve customers whether they contact by phone, e-mail, web chat, or text messaging using a single-agent desktop.

Capterra is a free online marketplace vendor serving as an intermediary between buyers and technology vendors within the software industry.

Concentrix is a customer experience services and technologies companythat helps to create better business outcomes and differentiate its clients through technology, design, data, process, and people.

Salesforce's Desk.com is a cloud customer support solution with features including agent console, knowledge base and multi-channel support.

Five9 is a contact center and call centre solution powered by artificial intelligence. The cloud-based solution provides omni-channel tools including inbound and outbound call management, predictive dialer, progressive dialer, chat, social customer service, automatic call distribution.

Freshdesk is an online cloud-based customer service software providing helpdesk support.

Freshservice is a cloud-based IT Help Desk and service management solution that enables organizations to simplify their IT operations.

AWS Identity and Access Management (IAM) enables users to manage access to AWS services and resources securely.

AWS Security Hub gives a comprehensive view of security alerts and security posture across the AWS accounts.

DigiCert provides high-assurance SSL certificates to government agencies, financial institutions, educational and medical institutions.

FireEye Email Security is a store-and-forward email analysis solution.

Genesys Cloud platform maintains strong encryption, logical isolation, stringent multi-tenant security standards and key industry certifications.

NICE Systems is an Israel-based company specializing in telephone voice recording, data security, and surveillance.

reCAPTCHA is a CAPTCHA-like system designed by Google to establish that a computer user is human.

Wireshark is a network protocol analyzer for Unix and Windows.

Clari is a sales execution & forecasting solution which uses artificial intelligence (AI) to enable forecasting, pipeline & opportunity management, and more.

NetSuite CRM is a cloud-based customer relationship management software.

Reply is a sales automation, email prospecting & lead management solution for outbound & inbound sales, HR, recruiting, business development, fundraising & more.

Salesforce.com, Inc. is an American cloud computing company headquartered in San Francisco, California. Though its revenue comes from a customer relationship management (CRM) product, Salesforce also sells commercial applications of social networking through acquisition and internal development.

Genesys SIP Server is the Genesys software component that provides an interface between your telephony hardware and the rest of the Genesys software components in your enterprise. It translates and keeps track of events and requests that come from, and are sent to the telephony device.

SolarWinds, Inc., is an together with its subsidiaries, designs, develops, markets, sells, and supports enterprise-class information technology and infrastructure management software to IT and DevOps professionals in various organizations worldwide.

Teamwork is a cloud-based project management solution that provides businesses functionalities to manage different operations of a project.