Sword Ciboodle Information

Ciboodle was founded in 1986 and acquired by KANA Software, Inc. in July, 2012. Many of the world's best known customer-centric Fortune 500 companies and leading government entities rely on KANA and Ciboodle for advanced customer engagement across multiple channels. KANA is a global leader in customer service solutions delivered on-premise or in the cloud. By unifying and maintaining context for customer journeys across agent, web, social and mobile experiences, KANA solutions have reduced handling time, increased resolution rates and improved net promoter score (NPS) at more than 900 enterprises, including half of the Global 100 and more than 250 government agencies. KANA is based in Silicon Valley, California and has offices worldwide. For more information about KANA, please visit the KANA Software company page: http://www.linkedin.com/company/5824?trk=tyah