Technical Support Analyst @ Mobile Audit, Inc. (January 2006 - January 2014)
Customer Service Representative @ Armstrong Management Services, Inc. (January 2005 - January 2006)
Stephen Thomason Education
Northern Virginia Community College
Computer Technology
2000-2003
Park View High School 1996-2000
Park View High School
High School Diploma
Stephen Thomason Skills
.NET
Certified Software Quality Analyst
Commercial Photography
Computer Hardware
Computer Network Operations
Computer Networking
Computer Systems Analysis
Cross-team Communication
Domain Name System (DNS)
Dynamic Host Configuration Protocol (DHCP)
Enterprise Operations
Escalations Management
Follow-on Offerings
High-Pressure Situations
IP Addressing
Incident Management
Incident Response
Internet Protocol Suite (TCP/IP)
Major Incident Management
Manage client expectations
Microsoft Exchange
Microsoft SQL Server
Network Administration
Network Monitoring Tools
Network Operations Center (NOC)
Network Troubleshooting
On-call Support
Onshore Oil and Gas Operations
Operating Systems
Outage Management
Remote Access
Root Cause Analysis
SQL
Safety Monitoring
Server Administration
Server Monitoring
ServiceNow
Software Quality Assurance
Studio Photography
System Administration
System Maintenance
Technical Support
Tender Support
Ticketing Systems
Tier 2 Help Desk Support
Troubleshooting
Understand & Convey Complex Information
Windows
Windows 7
Windows Server
Windows XP
Work Orders
XP
Stephen Thomason Summary
Stephen Thomason, based in Purcellville, VA, US, is currently a NOC Engineer at mindSHIFT, a Ricoh company. Stephen Thomason brings experience from previous roles at mindSHIFT Technologies/Ricoh USA/Netrix, Mobile Audit, Inc. and Armstrong Management Services, Inc.. Stephen Thomason holds a 2000 - 2003 Computer Technology @ Northern Virginia Community College. With a robust skill set that includes .NET, Certified Software Quality Analyst, Commercial Photography, Computer Hardware, Computer Network Operations and more. Stephen Thomason has 2 emails and 2 mobile phone numbers on RocketReach.
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