What started as an AI research company in 2002, SmartAction is now one of the leading AI-powered virtual agent solutions for contact centers over voice, chat, and SMS. While having been named “Gartner Cool Vendor” and "The Leader in AI-enhanced Self-Service,"by Frost & Sullivan, SmartAction is the top-rated Virtual Customer Assistant solution on Gartner Peer Insights as ranked by customer reviews. SmartAction operates the AI-powered CX for more than 100 brands including some of the most iconic brands in the world.
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The SmartAction annual revenue was $14.6 million in 2026.
Carina Marques is the Co-Founder of SmartAction.
14 people are employed at SmartAction.
SmartAction is based in Fort Worth, Texas.