Sitel UK & Ireland Technology Stack

ADP Payroll offers payroll processing solutions for businesses.

ADP RUN is a payroll administration and tax processing software solution.

Adyen is a payment processing platform built for businesses within any sector, with tools for accepting payments in multiple formats and optimizing growth.

IBM Cognos is a suite of business intelligence and performance management software, that includes dashboards, reports, forecasting, visualization & automation.

Concur is an integrated travel and expense management solution.

Epicor ERP delivers industry-specific software tailored to the specific needs & functions of manufacturing organizations, leveraging emerging technologies such as IoT, social collaboration, big data & analytics, 3D design automation, and mobility.

Equifax collects, organizes, and manages various financial, demographic, employment, and marketing information.

Ada is the time-tested, safe and secure programming language used for long-lived critical application development.

Cross-platform plugin plays animations, videos and sound files in .SWF format.

AngularJS is a JavaScript-based open-source front-end web application framework mainly maintained by Google and by a community of individuals and corporations to address many of the challenges encountered in developing single-page applications.

The Apache Project is an effort to develop and maintain an open-source HTTP server for modern operating systems including UNIX and Windows. The goal of this project is to provide a secure, efficient and extensible server that provides HTTP services in sync with the current HTTP standards.

ASP.net is an open source framework for building web applications and services with .NET and C#.

Bandwidth offers a suite of API products for businesses and developers wanting to add voice calling, secured 2FA text messaging (SMS), MMS or 9-1-1 emergency call connectivity to software and applications, while also accessing SIP trunking, routing, address verification and number porting services.

Bootstrap is a free and open-source front-end framework for designing websites and web applications. It contains HTML and CSS-based design templates for typography, forms, buttons, navigation and other interface components, as well as optional JavaScript extensions.

C# is a general-purpose, multi-paradigm programming language encompassing strong typing, lexically scoped, imperative, declarative, functional, generic, object-oriented (class-based), and component-oriented programming disciplines.

Ada is a computer software company that features a chatbot-based platform that helps enterprise businesses to automate customer experience.

Adobe Photoshop is an advanced graphics manipulation and editing software used for image editing, graphics design and digital art.

Amazon WorkSpaces is a managed desktop computing service in the cloud.

Atlassian Confluence is a knowledge management software with flexible customization, organization and a powerful search engine, empowering collaboration and innovation.

Avaya Aura is an enterprise collaboration software.

Blue Jeans enables co workers customers and partners to connect over video from multiple devices and platforms.

Cascade brings planning, execution, dashboards, and people management into one seamless system with the aim of enhancing business performance.

ShareFile is a secure content collaboration, file sharing and sync solution that supports all the document-centric tasks and workflow needs of small and large businesses. The company also offers cloud-based/on-prem storage, virtual data rooms and client portals. ShareFile is owned by Citrix Systems

Adly offers tools for targeted engagement to drive social sales.

Adobe Campaign provides campaign, offer, and personalization management capabilities.

Adobe Marketing Cloud is an online marketing and website optimization software that integrates all online marketing platforms into the one dashboard.

Animoto turns your photos and video clips into professional video slideshows in minutes. Fast, free and shockingly simple - we make awesome easy.

BusinessWire offers press release distribution and regulatory disclosure services.

Create pixel-perfect designs with their drag-and-drop tools and use powerful automation workflows to send relevant and personalized emails.

CIENCE is B2B Lead Generation Platform

Adobe helps organisations in creation of multimedia and creativity software products, with a more recent foray into digital marketing software.

Adobe Creative Cloud is a set of applications and services used for graphic design, video editing, web development, photography, along with a set of mobile applications and also some optional cloud services.

Akamai Technologies, Inc. is an American content delivery network and cloud service provider. Akamai's content delivery network is one of the world largest distributed computing platforms, responsible for serving between 15% and 30% of all web traffic.

JIRA is a bug tracking, issue tracking and project management software from Atlassian.

AT&T Web Hosting is a comprehensive commerce and web hosting management platform designed for business applications and hosting infrastructures.

BMC Marimba software provisioning and distribution products enable enterprises to rapidly respond to changing business requirements by re-purposing, re-provisioning, and updating IT resources to achieve required IT configurations.

Cloudflare Content Delivery Network (CDN) is a geographically distributed group of servers that ensure fast delivery of Internet content, including HTML pages, JavaScript files, stylesheets, and images.

JIRA is the tracker for teams planning & building great products. Millions choose JIRA to capture & organize issues, assign work, & follow team activity.

Adobe Analytics is an analytics solution for applying real-time analytics and detailed segmentation across all of your marketing channels.

Amplitude is a mobile analytics platform focused on providing access to the behavioral layer of user data.

CA Deliver is an online report management system that provides users with tools to manage and reduce the cost of report distribution.

Cisco Packet Tracer is a cross-platform visual simulation tool which allows users to create network topologies and imitate modern computer networks.

Experian is a global information services company, providing data and analytical tools to clients around the world.

Facebook Pixel helps organizations measure customer actions, build audiences and unlock optimisation tools. Facebook pixel is a snippet of JavaScript code that allows you to track visitor activity on your website.

The Financial Crime Risk Management Platform from Fiserv empowers financial institutions to quickly respond to new financial crime attacks by offering integrated capabilities to model, detect and resolve risks in real-time ensuring the most sophisticated protection yet from threats such as online, ACH and wire fraud.

Adobe Connect web conferencing software service offers online meetings for collaboration, virtual classrooms and more.

Amdocs is a digital network transformation and communication platform designed for network service providers

AT&T is a US-based telecoms company, and the second largest provider of mobile services and the largest provider of fixed telephone services in the US.

AT&T Connect streamlines real-time conferencing with web, audio, and video in a single, easy-to-use tool.

Avaya is a multinational technology company that specializes in cloud communications and workstream collaboration solutions that define the future of work and the customer experience.

Avaya Aura Application Enablement Services (AE Services) is a server-based software solution that provides an enhanced set of telephony APIs.

Avaya Aura Contact Center (AACC) is an all-in-one omnichannel contact center solution that can be used to efficiently serve customers whether they contact by phone, e-mail, web chat, or text messaging using a single-agent desktop.

Avaya Gateways are the cabinets that hold Avaya cards to allow for traditional dial tone (POTs, DID trunks, T1, BRI, etc) and traditional endpoints like analog extensions and digital extension.

Adobe Illustrator is a vector graphics editor.

Adobe InDesign is a desktop publishing software application.

Adobe Photoshop is a webtop application for editing images and photos online.

CATIA is a multi-platform software suite for computer-aided design, computer-aided manufacturing, computer-aided engineering, and PLM.

My Hours is a cloud-based time tracking solution best suited for small teams and freelancers.

Oracle Designer is a Computer-Aided Software Engineering (CASE) technology for modeling, designing and generating applications that are based on Oracle products

Teamwork is a cloud-based project management solution that provides businesses functionalities to manage different operations of a project.

Agile CRM combines powerful automation, telephony, web, mobile, email, social and scheduling features to effectively manage the entire customer journey.

Airbnb is an online marketplace for people to list, discover, and book accommodations through the internet.

Amazon Connect is a self-service, cloud-based contact center service that makes it easy for businesses to deliver better customer service.

Aspect Software is a leading provider of integrated omni-channel customer engagement, contact center, and workforce optimization software for midsize businesses and enterprises.

Avaya Contact Center is a cloud-based contact center solution that can be used to efficiently serve customers whether they contact by phone, e-mail, web chat, or text messaging using a single-agent desktop.

Bazaarvoice Express is an affordable, enterprise-class customer review solution that makes sharing their insights simple.

BoldChat by LogMeIn provides customizable live chat software to companies.

CallMiner is a SaaS-based, customer engagement and speech analytics platform that leverages AI and machine learning to capture, transcribe and reveal insight from customer interactions.

Alienware is a subsidiary of Dell which has a range of dedicated gaming computers and laptops.

Avaya Routers is a family of routing devices designed for networking professionals.

Brocade Switches is a line of fiber channel networking switches designed for data centers and campus networks. It enables users to accelerate performance for demanding workloads across 32Gb/s links, optimize application performance by automatically prioritizing traffic, detect and recover from the network and device-level workloads automatically, reconfigure out-of-compliance fabrics, identify anomalies to manage fault isolation and troubleshooting, as well as leverage policy-based templates

Cisco 2900 Series Routers deliver virtualized applications and highly secure collaboration through the widest array of WAN connectivity at high performance that offers concurrent services at up to 75 Mbps.

Cisco Routers deliver virtualized applications and highly secure collaboration through the widest array of WAN connectivity at high performance that offers concurrent services at up to 75 Mbps.

Meraki provides Cisco-based, cloud-controlled Wi-Fi and routing and security products for distributed wired and wireless networks.

Cisco Nexus 1000V Series Switches provide a comprehensive and extensible architectural platform for virtual machine (VM) and cloud networking. The switches are designed to accelerate server virtualization and multitenant cloud deployments in a secure and operationally transparent manner.

Cisco Routers provides intent-based networking for the WAN, LAN, and cloud. These routers include advanced analytics, application optimization, automated provisioning, and integrated security to deliver a complete solution.

Amazon Batch is a fully managed batch processing service offered by AWS. It enables developers, engineers, and scientists to easily and efficiently run hundereds of thousands of batch computing jobs on AWS.

Amazon Drive, formerly known as Amazon Cloud Drive, is a cloud storage application managed by Amazon. The service offers secure cloud storage, file backup, file sharing, and photo printing services.

Amazon Web Services (AWS) is a comprehensive, evolving cloud computing platform provided by Amazon that includes a mixture of infrastructure as a service (IaaS), platform as a service (PaaS) and packaged software as a service (SaaS) offerings.

Android is a mobile operating system based on a modified version of the Linux kernel and other open source software, designed primarily for touchscreen mobile devices such as smartphones and tablets.

Apache Tomcat is an open source software implementation of the Java Servlet, JavaServer Pages, Java Expression Language and Java WebSocket.

Apple iOS is an advanced mobile operating system with its easy-to-use interface, amazing features, and rock solid stability, iOS is the foundation of iPhone.

Apple Mail is an email client included by Apple Inc. with its operating systems macOS, iOS and watchOS.

Barracuda Backup provides cloud-integrated complete data protection for physical, virtual, and SaaS environments.

Avast security software products are developed for Microsoft Windows, Mac OS X, Android and Linux users by AVAST Software.

AVG AntiVirus is a family of anti-virus and Internet security software for the Windows, OS X, and former Linux and FreeBSD.

AWS Security Hub gives a comprehensive view of security alerts and security posture across the AWS accounts.

Azure Active Directory (Azure AD) is enterprise cloud-based identity and access management (IAM) solution.

Azure Active Directory Domain Services (Azure ADDS) provides scalable, high performance, manged domain services such as LDAP, Keberos, Windows Integrated authentication and group policy.

Barracuda Email Security Gateway offers comprehensive protection from email-based threats.

Blue Coat is a proxy-based cybersecurity and network management solution designed for network administrators and security professionals. It enables users to leverage the deployment of endpoint security controls, authenticate users for secure web access, terminate malicious traffic, and accelerate SSL-encrypted traffic.

Cisco ASA Software delivers enterprise-class security capabilities for the ASA security family in a variety of form factors.

Base is a CRM software focused on empowering sales teams to win more deals. By automating tasks, data capture and analysis, the all-in-one platform aims to help sales reps increase productivity while enabling sales leaders to provide the personalized coaching needed to accelerate performance.

Compgun helps sales reps and sales-comp administrators to calculate and administer sales commissions for teams of any size.

Drift is a cloud-based live chat solution for sales and marketing teams which also includes an AI-powered chat bot, in-app messaging & email management tools.

Five9 is a contact center and call centre solution powered by artificial intelligence. The cloud-based solution provides omni-channel tools including inbound and outbound call management, predictive dialer, progressive dialer, chat, social customer service, automatic call distribution (ACD) and more.

Force Management is a sales effectiveness consulting firm that helps B2B companies increase revenue and improve sales margins.

GoldMine helps customers build close, long-lasting relationships to generate more sales and support, improve client satisfaction, and can even reduce business expenses.

Gong uses AI to analyze spoken conversations from audio sources and web conferencing platforms such as Cisco WebEx, GoTo Meeting and Zoom.

Save valuable selling time with HubSpot CRM that takes care of all the little details from recording calls, logging emails and managing data.

BMC Software is an enterprise software company that offers software and services in areas including cloud computing, IT service management, automation, IT operations, and mainframe.

Broadcom is a fabless semiconductor company that provides semiconductor and infrastructure software solutions for the wire-less and broadband communication industry.

CA View is software that runs on the mainframe to gather, store, and print reports.

Dell Boomi is a 100% native cloud integration platform allowing organizations to automate business processes and build the connected business in a drag and drop interface with no coding required.

LogMeIn Rescue is a powerful, easy-to-use remote support solution for PCs, Macs, mobile devices, and more.

Microsoft Access is a database management system that combines the relational Microsoft Jet Database Engine with a graphical user interface and software-developmental tools.

Microsoft Foxpro is a text-based language that programmers use for database management.

Microsoft SQL Server is a relational database management system used for storing and retrieving data as requested by other software applications.

DealerSocket offers a suite of seamlessly integrated products to help dealers sell and service vehicles more profitably, while improving their customers experience.

Easy PDF is a free online PDF conversion tool that can convert files from and to PDF.

Google Sheets is a spreadsheet program for data analysis.

iubenda helps generating and managing privacy & cookie policies and secure cookie consent. iubenda also provides functional GPDR tools.

LexisNexis offers content-enabled workflow solutions in the legal, risk management, corporate, government, accounting, and academic markets.

Microsoft Business Productivity Online Suite (BPOS) provides businesses with Microsoft-hosted online services including Microsoft Exchange Online, SharePoint Online, Office Live Meeting, and Office Communications Online.

Microsoft Office is a suite of desktop productivity applications and client and server software designed for data analysis, presentations and numeric manipulations.

Demandware provides enterprise cloud commerce solutions that empower world’s leading retailers to continuously innovate.

Ecwid eCommerce shopping cart is a powerful, secure and easy-to-use online store solution.

Magento provides e-commerce software and platform solutions worldwide.

OpenCart is an open source PHP-based online e-commerce solution.

Salesforce Commerce Cloud is a on-demand e-commerce platform combines the functionality, flexibility and customization capabilities of an in-house application with the operational benefits of the on-demand model.

Oracle Application Testing Suite is a comprehensive, integrated testing solution for web applications and services.

Oracle EBS is an integrated set of business applications for automating Customer Relationship Management (CRM), Enterprise Resource Planning (ERP), and Supply Chain Management (SCM) processes within organizations.

Oracle Project Management is an Oracle technology that helps to improve project delivery and increase profits as a single, intelligent solution that manages projects across the enterprise and connects them with finance, HR, and operations.

Oracle Retail helps retailers to better anticipate customer demand, simplify operations, and inspire associates and consumers alike.