Simon Clements Email
Customer Success Consultant @ Call Design
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Simon Clements Location
- Melbourne, VIC, AU
Simon Clements Work
- Customer Success Consultant @ (July 2023 - Present)
- Workforce Management Consultant @ (August 2021 - July 2023)
- Manager, Workforce Planning @ (March 2021 - August 2021)
- Senior Workforce Planning Manager @ (November 2019 - March 2021)
- Workforce Planning Manager @ (November 2016 - November 2019)
- Service Level Planning Manager @ (November 2015 - November 2016)
- Workforce Planner @ (April 2013 - November 2015)
- Service Level Planner @ (December 2012 - April 2013)
- Workforce Planner @ (July 2009 - December 2012)
- Resource Planner @ Telstra Corporation (June 2008 - July 2009)
- OSC Specialist @ (June 2007 - June 2008)
- Business Analyst @ (January 2007 - June 2007)
- Customer Service Representative @ (January 2006 - January 2007)
Simon Clements Education
- CBD College
TAE40122 Certificate IV in Training and Assessment (Training and Assessment)
2024-2024 - Swinburne University of Technology
Diploma of Leadership and Management
Simon Clements Skills
- Workforce Management
- Call Centers
- Change Management
- Contact Centers
- Workforce Planning
- Stakeholder Management
- Customer Experience
- IVR
- Service Delivery
- Genesys
- Telephony
- Avaya
- Outsourcing
- Business Process Improvement
- Process Improvement
- Forecasting
- Scheduling
- Call Center
- Human Resources
- Business Analysis
- Project Delivery
- Coaching
- Vendor Management
- Avaya Technologies
- Performance Management
- Real Time
- Genesys WFM
- Aspect eWFM
- IEX TotalView
- Telecommunications
- Outbound
- Automated Dialler
- Interactive Intelligence
Simon Clements Summary
- Simon Clements, based in Melbourne, VIC, AU, is currently a Customer Success Consultant at Call Design. Simon Clements brings experience from previous roles at Call Design, Victorian Department of Health and Medibank. Simon Clements holds a 2024 - 2024 TAE40122 Certificate IV in Training and Assessment in Training and Assessment @ CBD College. With a robust skill set that includes Workforce Management, Call Centers, Change Management, Contact Centers, Workforce Planning and more. Simon Clements has 2 emails on RocketReach.
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