Call Design specialises in providing software solutions, support and advice, particularly in the area of Workforce Optimisation, to organisations around the world. We have one of the largest teams of WFO consultants offering guidance to hundreds of companies, about how to best benefit from Workforce Management, Back Office Optimisation, Quality Assurance, Performance Management and Analytics. At Call Design, we pride ourselves on our trusted relationships with our customers, partnering with you to understand your requirements and ensure that our solutions tailor-fit to what you need today, to best position you for the future. Understanding that your employees are the most valuable customer experience asset, Call Design deploys workforce optimisation solutions across the entire enterprise. We work to ensure that your employees are highly skilled, motivated, ready and available to provide a remarkable customer experience. The benefits of our solutions: • Reduced Contact - Customers now have the ability to contact you in many ways. Ensuring resolution during their first interaction is key to reducing the number of times they reach out to you. Our solutions enable employees to have the right answers at the right time, every time. • A Happier Workforce - Through Aspect’s Workforce Optimisation dashboard, the ME smart phone app and desktop alerting, your employees are able to manage their own schedules and performance, providing them the autonomy intrinsic to their motivation. • Reduced Administration Time - With our solutions drastically reducing the time required to forecast demand, schedule employees, manage time off, monitor calls, allocate back office tasks and track performance, you gain more time to focus on improving customer experience. • Cost Efficiency - With an efficient, workforce on hand, you can reduce the number of employees required to service customers while increasing the level of service you provide.
View Top Employees from Call DesignWebsite | http://www.calldesign.com.au |
Revenue | $19 million |
Employees | 50 (50 on RocketReach) |
Founded | 1999 |
Address | Level 3, 18-20 Orion Road, Lane Cove, New South Wales 2066, AU |
Phone | +61 1300 397 399 |
Fax | +61 3 8612 1399 |
Technologies |
JavaScript,
HTML,
PHP
+40 more
(view full list)
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Industry | Information Technology and Services, Business Services General, Information Technology, Contact Centre Technology and Training, Business Services, Workforce Optimisation, Workforce Management, Training and Consultancy, Quality, Analytics, Performance Management, Back Office Optimistation |
Web Rank | 29 Million |
Competitors | Integ, NSC Group, Premier Technologies Pty Ltd, Sabio, Veridian Solutions |
SIC | SIC Code 737 Companies, SIC Code 73 Companies |
NAICS | NAICS Code 54151 Companies, NAICS Code 541511 Companies, NAICS Code 54 Companies, NAICS Code 5415 Companies, NAICS Code 541 Companies |
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The Call Design annual revenue was $19 million in 2024.
Peter Salmon is the Chairman of Call Design.
50 people are employed at Call Design.
Call Design is based in Lane Cove, New South Wales.
The NAICS codes for Call Design are [54151, 541511, 54, 5415, 541].
The SIC codes for Call Design are [737, 73].