Carol Ritchie Email & Phone Number
Workforce Optimisation Consultant @ Call Design
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Carol Ritchie Location
- Australia
Carol Ritchie Work
- Workforce Optimisation Consultant @ (July 2019 - Present)
- Workforce Planning Analyst @ (May 2017 - November 2017)
- Senior Workforce Optimisation Consultant @ (June 2015 - May 2017)
- WFO Trainer @ (April 2012 - June 2015)
- WFM Trainer and Consultant @ (December 2010 - April 2012)
- Workforce Planning Specialist @ (May 2007 - December 2010)
- Senior Forecast Analyst @ (February 2005 - May 2007)
- Senior Resource Analyst @ (December 1999 - December 2004)
Carol Ritchie Education
- St John's Comprehensive 1981-1987
Carol Ritchie Skills
- Teamwork
- Resource Planning
- Budget Modeling
- Service-Level Agreements (SLA)
- Key Performance Indicators
- Resource Allocation
- Optimising
- English
- Business Writing
- Alvaria Workforce Management
- Customer Service
- Contact Center Operations
- Budgeting
- Microsoft Office
- Service Levels
- Alvaria Software
- Reporting & Analysis
- Problem Solving
- Interpersonal Communication
- Communication
- Ad Hoc Reporting
- Capacity Planning
- Campaign Plans
- Workforce Management
- Forecasting
- Resource Management
- Call Center
- Contact Centre
- Analysis
- Customer Experience
- Excel
- Performance Management
- Planning
- Requirements Analysis
- Contact Centers
- Call Centers
- Project Planning
- Microsoft Excel
- Workforce Planning
- Management
- Change Management
- Recruiting
- Business Process Improvement
- Stakeholder Management
- Outsourcing
- Process Improvement
- Vendor Management
- Microsoft PowerPoint
- Presentation Design
- Presentations
- Emotional Intelligence
- Technology
- Wfo
Carol Ritchie Summary
- Carol Ritchie, based in Australia, is currently a Workforce Optimisation Consultant at Call Design. Carol Ritchie brings experience from previous roles at Medibank, Call Design and Verint. Carol Ritchie holds a 1981 - 1987 St John's Comprehensive. With a robust skill set that includes Teamwork, Resource Planning, Budget Modeling, Service-Level Agreements (SLA), Key Performance Indicators and more. Carol Ritchie has 3 emails on RocketReach.
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