Simon Clements Email
Customer Success Consultant @ Call Design
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Simon Clements Location
- Melbourne, VIC, AU
Simon Clements Work
- 2023 -now Customer Success Consultant @
- 2021 -2023 Workforce Management Consultant @
- 2021 -2021 Manager, Workforce Planning @
- 2019 -2021 Senior Workforce Planning Manager @
- 2016 -2019 Workforce Planning Manager @
- 2015 -2016 Service Level Planning Manager @
- 2013 -2015 Workforce Planner @
- 2012 -2013 Service Level Planner @
- 2009 -2012 Workforce Planner @
- 2008 -2009 Resource Planner @
- 2007 -2008 OSC Specialist @
- 2007 -2007 Business Analyst @
- 2006 -2007 Customer Service Representative @
Simon Clements Education
- CBD College
TAE40122 Certificate IV in Training and Assessment (Training and Assessment)
2024-2024 - Swinburne University of Technology
Diploma of Leadership and Management
Simon Clements Skills
- First Aid
- Workforce Management
- Call Centers
- Change Management
- Contact Centers
- Workforce Planning
- Stakeholder Management
- Customer Experience
- IVR
- Service Delivery
- Genesys
- Telephony
- Avaya
- Outsourcing
- Business Process Improvement
- Process Improvement
- Forecasting
- Scheduling
- Call Center
- Human Resources
- Business Analysis
- Project Delivery
- Coaching
- Vendor Management
- Avaya Technologies
- Performance Management
- Real Time
- Genesys WFM
- Aspect eWFM
- IEX TotalView
- Telecommunications
- Outbound
- Automated Dialler
- Interactive Intelligence
- Statistics
- Alvaria Workforce
- Alvaria WEM Suite
- Blogging
- Leadership
- Project Management
- Sales
- Supply Chain
- Resources
- Analysis
- Microsoft Excel
- SQL
- Planning
- Training
Simon Clements Summary
- Simon Clements, based in Melbourne, VIC, AU, is currently a Customer Success Consultant at Call Design. Simon Clements brings experience from previous roles at Call Design, Victorian Department of Health and Medibank. Simon Clements holds a 2024 - 2024 TAE40122 Certificate IV in Training and Assessment in Training and Assessment @ CBD College. With a robust skill set that includes First Aid, Workforce Management, Call Centers, Change Management, Contact Centers and more. Simon Clements has 2 emails on RocketReach.
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