Sheenah Pretorius Email
Head of Operations @ Capita South Africa
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Sheenah Pretorius Location
- Cape Town, WC, ZA
Sheenah Pretorius Work
- 2023 -now Head of Operations @
- 2021 -2023 Senior Operations Manager @
- 2019 -2021 Operations Manager @ Capita South Africa
- 2016 -2019 Operations Manager @
- 2016 -2016 Business Services Representative @
- 2015 -2015 Telemarketing Operations Manager @
- 2014 -2015 Operations, Project and Change Manager @
- 2013 -2014 Operations Manager @
- 2012 -2013 Service Excellence Manager @
- 2006 -2012 Team Manager @
- 2004 -2006 Customer Service Representative and Systems Trainer @
Sheenah Pretorius Education
- University of the Western Cape/Universiteit van Wes-Kaapland
(B.Com (Financial Accounting))
2001-2003 - The Settlers High School 1996-2000
Sheenah Pretorius Skills
- Customer Experience
- BPO
- Employee Engagement
- Customer Satisfaction
- Business Analysis
- Process Excellence
- Team Management
- Offshoring
- Workforce Management
- Operations Management
- Contact Centers
- Change Management
- Training
- Customer Service
- Sla
- Management
- Coaching
- Outsourcing
- MIS
- Process Management
- Transition Management
- Call Centers
- Service Delivery
- Recruiting
- Performance Management
- Strategic Planning
- Business Process Improvement
- Leadership
- Customer Relationship Management
- Project Management
Sheenah Pretorius Summary
- Sheenah Pretorius, based in Cape Town, WC, ZA, is currently a Head of Operations at Capita South Africa. Sheenah Pretorius brings experience from previous roles at Capita South Africa, WNS and DreamTrips - travelclub. Sheenah Pretorius holds a 2001 - 2003 University of the Western Cape/Universiteit van Wes-Kaapland. With a robust skill set that includes Customer Experience, BPO, Employee Engagement, Customer Satisfaction, Business Analysis and more. Sheenah Pretorius has 2 emails on RocketReach.
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