Shawn Shaffer Email & Phone Number
Senior Director Client Services @ Transcom
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Shawn Shaffer Location
- Kirkland, WA, US
Shawn Shaffer Work
- 2026 -now Senior Director Client Services @
- 2024 -2025 Director, Strategic Account Management @
- 2022 -2023 Engagement Director @
- 2021 -2022 Senior Engagement Manager @
- 2019 -2021 Senior Director - Customer Success @
- 2017 -2018 Client Services Director @
- 2012 -2017 Director, Global Account Management @
- 2009 -2012 Business Director @ Stream Global Services, Inc
- 2005 -2009 General Manager @ NCO Group
- 2001 -2005 Group Manager @
Shawn Shaffer Education
- Lane Community College
Shawn Shaffer Skills
- BPO
- Contact Centers
- Customer Satisfaction
- Executive Management
- Business Process
- Offshoring
- Call Center
- Customer Experience
- Outsourcing
- Service Delivery
- Workforce Management
- Vendor Management
- SaaS
- Inbound Marketing
- Customer Retention
- Analytics
- Operations Management
- Team Management
- IVR
- Performance Management
- COPC Registered Coordinator
- Process Improvement
- Enterprise Software
- Management
- Telecommunications
- Technical Support
- CRM
- Business Process Improvement
- Call Centers
- Program Management
- Leadership
- Solution Selling
- Training
- Account Management
- Integration
- Project Management
- Lake Homes
- Product Training
- Customer Relationship Management Crm
- Customer Support
- Strategic Partners
- Copc Registered
- RFP
- Indicators
- Business Administration
- Microsoft
- Construction
- Complexity
- Active
- Customer Contact
- Appliance
- Microsoft Technologies
- Costa Rica
- Logo Design
- Hiring
- Business Reviews
- Applications
- Software
- Revenue
- Operations
- Budgeting
- Structures
- Partnerships
- Europe
- Salesforce.com
- Platforms
- Reporting
- E Procurement
- Customer Base
- Chat
- Travel
- Meetings
- Bulgaria
- International Sales
- Airlines
- Fortune 500
- Platform Development
- Daily Operations
- Interviews
- Responsibility
- Client Services
- ACD
- Customer Information
- Program Execution
- Cloud Computing
- International
- SOW
- Procurement
- Electronics
- China
- Cross Country
- Gaming
- Calls
- Strategic Growth
- Vietnam
- Enablement
- Contract Management
- New Business Development
- Languages
- Accounting
- CTI
- 50m
- Oracle Enterprise Manager
- Community
- PBX
- Performance Center
- Documentation
- Technical Advisory
- Customer Service
- Stakeholders
- ASP
- Client Billing
- Isp
- Executive Performance
- Income
- Vendors
- Communication
- Canada
- P&l
- Consumer Electronics
- Branding
- Budget Forecasts
- Business Development
- Windows
- Marketing
- Sports
- Sales and Marketing
- COPC
- Temporary Placement
- Accounting Applications
- Broadband
- DSL
- Spectrum
- Telecom Infrastructure
- Philippines
- RFQ
- Post Sale
- Sales
- Buyers
- Corporate Structure
- RightNow
- Directing
- Metrics
- Agents
- Internal Audit
- Internet Software
- Consumer
- Business Services
- Portals
- Home
- Apparel
- Asia
- Account Relationship
- Mediums
- Forecasting
- Suppliers
- Liberty
- Covering
- Consulting
- Msn
- B2b
- Contractual Agreements
- Strategy
- Customer Relationship Management
- Change Management
- Strategic Planning
- P&l Management
- Team Leadership
- Team Building
- Cross Functional Team Leadership
- People Management
- Sales Management
- Sales Operations
- Sales Process
- Pre Sales
- Sales Presentations
Shawn Shaffer Summary
- Shawn Shaffer, based in Kirkland, WA, US, is currently a Senior Director Client Services at Transcom. Shawn Shaffer brings experience from previous roles at Qualfon, Launch Consulting Group and CSS Corp. Shawn Shaffer holds a Lane Community College. With a robust skill set that includes BPO, Contact Centers, Customer Satisfaction, Executive Management, Business Process and more. Shawn Shaffer has 2 emails and 3 mobile phone numbers on RocketReach.
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