Shawn Shaffer Email & Phone Number

Senior Director Client Services @ Transcom

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Shawn Shaffer Location

Kirkland, WA, US

Shawn Shaffer Work

Senior Director Client Services @ (July 2026 - Present)
Director, Strategic Account Management @ (February 2024 - June 2025)
Engagement Director @ (March 2022 - June 2023)
Senior Engagement Manager @ (June 2021 - March 2022)
Senior Director - Customer Success @ (September 2019 - June 2021)
Client Services Director @ (January 2017 - October 2018)
Director, Global Account Management @ (November 2012 - January 2017)
Business Director @ Stream Global Services, Inc (January 2009 - January 2012)
General Manager @ NCO Group (January 2005 - January 2009)
Group Manager @ (January 2001 - January 2005)

Shawn Shaffer Education

Lane Community College

Shawn Shaffer Skills

Account Management
Analytics
BPO
Business Development
Business Process
Business Process Improvement
COPC Registered Coordinator
CRM
Call Center
Call Centers
Change Management
Contact Centers
Cross-functional Team Leadership
Customer Experience
Customer Relationship Management (CRM)
Customer Retention
Customer Satisfaction
Customer Service
Enterprise Software
Executive Management
IVR
Inbound Marketing
Integration
Leadership
Management
Offshoring
Operations Management
Outsourcing
P&L Management
People Management
Performance Management
Pre-sales
Program Management
SaaS
Sales Management
Sales Operations
Sales Presentations
Sales Process
Service Delivery
Solution Selling
Strategic Planning
Strategy
Team Building
Team Leadership
Team Management
Telecommunications
Training
Vendor Management
Workforce Management
Process Improvement
Technical Support
Project Management
Lake Homes
Product Training
Customer Relationship Management Crm
Customer Support
Strategic Partners
Copc Registered
RFP
Indicators
Business Administration
Microsoft
Construction
Complexity
Active
Customer Contact
Appliance
Microsoft Technologies
Costa Rica
Logo Design
Hiring
Business Reviews
Applications
Software
Revenue
Operations
Budgeting
Structures
Partnerships
Europe
Salesforce.com
Platforms
Reporting
E Procurement
Customer Base
Chat
Travel
Meetings
Bulgaria
International Sales
Airlines
Fortune 500
Platform Development
Daily Operations
Interviews
Responsibility
Client Services
ACD
Customer Information
Program Execution
Cloud Computing
International
SOW
Procurement
Electronics
China
Cross Country
Gaming
Calls
Strategic Growth
Vietnam
Enablement
Contract Management
New Business Development
Languages
Accounting
CTI
50m
Oracle Enterprise Manager
Community
PBX
Performance Center
Documentation
Technical Advisory
Stakeholders
ASP
Client Billing
Isp
Executive Performance
Income
Vendors
Communication
Canada
P&l
Consumer Electronics
Branding
Budget Forecasts
Windows
Marketing
Sports
Sales and Marketing
COPC
Temporary Placement
Accounting Applications
Broadband
DSL
Spectrum
Telecom Infrastructure
Philippines
RFQ
Post Sale
Sales
Buyers
Corporate Structure
RightNow
Directing
Metrics
Agents
Internal Audit
Internet Software
Consumer
Business Services
Portals
Home
Apparel
Asia
Account Relationship
Mediums
Forecasting
Suppliers
Liberty
Covering
Consulting
Msn
B2b
Contractual Agreements
Customer Relationship Management
Cross Functional Team Leadership
Pre Sales

Shawn Shaffer Summary

Shawn Shaffer, based in Kirkland, WA, US, is currently a Senior Director Client Services at Transcom. Shawn Shaffer brings experience from previous roles at Qualfon, Launch Consulting Group and CSS Corp. Shawn Shaffer holds a Lane Community College. With a robust skill set that includes Account Management, Analytics, BPO, Business Development, Business Process and more. Shawn Shaffer has 2 emails and 3 mobile phone numbers on RocketReach.