Karen Sweeton Location
- Frisco, TX, US
Karen Sweeton Work
- 2021 - now VP Client Success @
- 2020 - 2021 Sr Director NA WAH Operations @
- 2019 - 2020 Independent Consultant @ Sweeton Consulting
- 2014 - 2019 Sr Director North American Remote Engagement Solutions @
- 2006 - 2014 Senior Service Delivery Manager @
- 2003 - 2006 Outsourcing Specialist @ Cap Gemini Energy
- 1999 - 2003 Director US Reservations @ Budget Car and Truck Rental
- 1999 - 2003 Director of Revenue and Production - Consultant @ Budget Car and Truck Rental
- 1998 - 1999 Independent Consultant @ GC Services LTP Partnership
- 1996 - 1998 National Operations Manager @
- 1987 - 1995 Operations Supervisor @
- 1987 - 1995 Operations Supervisor @ International Telecharge Inc. (ITI)
Karen Sweeton Skills
- Process Improvement
- Performance Management
- Outsourcing
- Call Center
- Workforce Management
- Contract Negotiations
- BPO
- People Management
- Change Management
- Operations Management
- Six Sigma
- Forecasting
- Vendor Management
- Quality Assurance
- Account Management
- Contract Management
- Telecommunications
- Customer Satisfaction
- Customer Service
- Service Delivery
- Offshoring
- Call Centers
- Leadership
- CRM
- Management
- Contract Negotiation
- Recruiting
- Sales
- Project Management
- Business Process Improvement
- Business Process Outsourcing (BPO)
- Contact Centers
- Customer Relationship Management (CRM)
- Customer Experience
- Strategy
- Team Leadership
- Analytics
- Business Analysis
- Microsoft Word
- Operations
- Cloud
- Performance
Karen Sweeton Summary
- Karen Sweeton, based in Frisco, TX, US, is currently a VP Client Success at Transcom. Karen Sweeton brings experience from previous roles at Transcom, Sweeton Consulting, Sutherland and CapGemini. With a robust skill set that includes Process Improvement, Performance Management, Outsourcing, Call Center, Workforce Management and more. Karen Sweeton has 2 emails and 2 mobile phone numbers on RocketReach.
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