Roel Cruz's Location
McAllen, Texas, United States
Roel Cruz's Work
- Director, Call Center Operations @ Senture, LLC
- Senior Site Manager, Call Center Operations @ Black Turtle Services
- Director, Call Center Operations @ Maximus
- Senior Manager, Operations @ Harte Hanks
- Manager, Resource Planning @ T-Mobile
- Manager, Client Services @ Convergys
- Supervisor, Customer Service and Sales @ Time Warner Cable
- Manager, Call Center Operations @ Expedia, Inc.
Roel Cruz's Education
- The University of Texas - Pan American2001 - 2002
- Donna High School1998 - 2001
Roel Cruz's Skills
- Team Building
- Call Centers
- Customer Satisfaction
- Customer Service
- Process Improvement
- Operations Management
- Program Management
- Vendor Management
- Customer Experience
- Coaching
Roel Cruz's Summary
Roel Cruz, based in McAllen, Texas, United States, is currently a Director, Call Center Operations at Senture, LLC, bringing experience from previous roles at Black Turtle Services, Maximus, Harte Hanks and T-Mobile. Roel Cruz holds a 2001 - 2002 The University of Texas - Pan American. With a robust skill set that includes Team Building, Call Centers, Customer Satisfaction, Customer Service, Process Improvement and more, Roel Cruz contributes valuable insights to the industry. Roel Cruz has 2 emails and 1 mobile phone number on RocketReach.
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