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Scott Warren Location
London, KY, US
Scott Warren Work
2023 -now Vice President – Client Services and Contact Center Operations @
2022 -2023 Senior Director of Operations @
2022 -2023 Director, Client Solutions Center @
2015 -2022 Program Manager @
2013 -2015 Senior Contact Center Manager - Phone Operations @
2011 -2013 Program Manager - Alternate Channels @ General Dynamics Information Technology
2008 -2011 Program Manager - Workforce Management @ General Dynamics Information Technology
2008 -2008 WorkForce Management Team Lead @ General Dynamics Information Technology
2006 -2007 Operations Representative @ Pearson Government Solutions
2005 -2006 Call Center Manager @ Pearson Government Solutions
2000 -2002 Supervisor @ Pearson Government Solutions
Scott Warren Education
Union College (KY) 2026-2030
Bell County 1995-1999
Scott Warren Skills
Workforce Management
Call Center
Program Management
Performance Improvement
Customer Service
Planning
Project Planning
Process Improvement
Management
Leadership
Call Centers
Risk Management
Cross-functional Team Leadership
Strategy
Analysis
Coaching
Recruiting
Business Development
Leadership Development
Team Leadership
Contact Centers
Business Process Improvement
Forecasting
Outsourcing
Human Resources
Operations Management
Quality Assurance
Vendor Management
Strategic Planning
Requirements Analysis
Business Analysis
Performance Management
CRM
Change Management
Project Management
PMP
Training
Team Building
Business Process
Customer Satisfaction
Team Management
Time Management
Government
Hiring
Customer Experience
Executive Management
Integration
PMO
Resource Management
Software Documentation
Cross Functional Team
Cross Functional Team Leadership
Scott Warren Summary
Scott Warren, based in London, KY, US, is currently a Vice President – Client Services and Contact Center Operations at Senture, LLC. Scott Warren brings experience from previous roles at Senture, LLC and General Dynamics Information Technology. Scott Warren holds a 2026 - 2030 Union College (KY). With a robust skill set that includes Workforce Management, Call Center, Program Management, Performance Improvement, Customer Service and more. Scott Warren has 2 emails and 2 mobile phone numbers on RocketReach.
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