Quality Assurance Manager @ (April 2024 - October 2025)
Customer Operations Supervisor @ (April 2022 - April 2024)
Field Support Manager @ (May 2021 - April 2022)
Service Support Supervisor @ (July 2017 - May 2021)
Technical Support Specialist @ (July 2015 - May 2017)
Inbound Customer Service Representative @ (May 2010 - June 2015)
Alarm Dispatcher @ (March 2005 - April 2010)
Rita Bryant Education
ITT Technical Institute - Michigan
Associates (Computer Aided Drafting and Design)
2008-2010
Cass Technical High School
High School Diploma (Mechanical Drafting and Mechanical Drafting CAD/CADD)
1997-2000
Rita Bryant Skills
Account Management
Alarm Systems
Analytical Skills
Attention to Detail
Call Center Administration
Call Center Development
Change Management
Client Liaison
Coaching
Coaching & Mentoring
Communication
Conflict Management
Conflict Resolution
Continuous Process Improvement
Creative Problem Solving
Customer Contact
Customer Engagement
Customer Experience
Customer Experience Management
Customer Relationship Management (CRM)
Customer Retention
Customer Satisfaction
Customer Service
Customer Service Management
Customer Service Operations
Customer Success
Customer Support
Customer-focused Service
Data Management
Employee Engagement
Employee Relations
Helping Clients
Leadership Development
Management
People Management
Performance Management
Phone Etiquette
Problem Solving
Project Management
Quality Assurance
Service Delivery
Service Desk
Service-Level Agreements (SLA)
Soft Skills
Strategic Planning
Team Building
Team Leadership
Teamwork
Technical Support
Time Management
Training
Troubleshooting
Workforce Management
Written Communication
Rita Bryant Summary
Rita Bryant, based in Detroit, MI, US, is currently a Customer Experience Manager at Guardian Alarm. Rita Bryant brings experience from previous roles at Guardian Alarm. Rita Bryant holds a 2008 - 2010 Associates in Computer Aided Drafting and Design @ ITT Technical Institute - Michigan. With a robust skill set that includes Account Management, Alarm Systems, Analytical Skills, Attention to Detail, Call Center Administration and more. Rita Bryant has 1 emails and 2 mobile phone numbers on RocketReach.
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