Jay Autrey Email & Phone Number
Chief Customer Officer @ Guardian Alarm
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Jay Autrey Location
- United States
Jay Autrey Work
- 2022 -now Chief Customer Officer @
- 2017 -2021 Chief Customer Officer @
- 2015 -2017 Vice President of Customer Care @
- 2010 -2015 Group Director, Customer Care @
- 2007 -2010 Vice President, Customer Operations @
- 1999 -2007 Director, Customer Operations @
- 1998 -1999 Senior Manager @
- 1994 -1998 Manager, Customer Care @
Jay Autrey Education
- Stephen F. Austin State University
BBA (Management, Marketing)
1990-1994
Jay Autrey Skills
- Customer Experience
- Customer Lifecycle Management
- Change Management
- Process Engineering
- Strategic Communications
- Knowledge Management
- Operations Management
- Employee Engagement
- Contact Center Operations
- Contact Center Strategy
- Performance Management
- Customer Retention
- Contact Centers
- Call Center
- Training
- Business Analysis
- Business Process Improvement
- Call Center Development
- Call Centers
- Executive Management
- Strategic Planning
- Account Management
- Team Leadership
- Budgets
- Customer Service
- Workforce Management
- Leadership
- Strategy
- Process Improvement
- P&L Management
- Team Building
- CRM
- Management
- Leadership Development
- Customer Satisfaction
- Forecasting
- Outsourcing
- Operational Excellence
- Business Strategy
- B2B
- Service Delivery
- Project Management
- Team Management
- Program Management
- Cross-functional Team Leadership
- Data Analytics
- Predictive Modeling
- Business Transformation
- Revenue & Profit Growth
- Lifetime Value
- Contact Center
- Microsoft Word
- Services
- Cross Functional Team
- Customer Lifecycle
- Microsoft Office
- Consumer Services
- Business Process
- Cross Functional Team Leadership
- Business Development
- Healthcare
- Marketing
Jay Autrey Summary
- Jay Autrey, based in United States, is currently a Chief Customer Officer at Guardian Alarm. Jay Autrey brings experience from previous roles at Brinks Home Security, ADT Security Services (formerly Brink's/Broadview Security) and Broadview Security. Jay Autrey holds a 1990 - 1994 BBA in Management, Marketing @ Stephen F. Austin State University. With a robust skill set that includes Customer Experience, Customer Lifecycle Management, Change Management, Process Engineering, Strategic Communications and more. Jay Autrey has 2 emails on RocketReach.
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