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Scott Mueller Location
Brighton, MI, US
Scott Mueller Work
Director Technical Support @ (March 2023 - Present)
Customer Support Operations Manager @ (February 2022 - March 2023)
Customer Service Leader @ (March 2021 - November 2021)
Customer Service Supervisor @ (January 2019 - March 2021)
Manager Customer Retention and Service @ (January 2015 - January 2018)
Manager Training Consulting and Implementation Services @ (January 2009 - January 2015)
Training Implementation Lead @ (January 2007 - January 2009)
Consultant and Technical Trainer @ (January 2002 - January 2007)
Senior Support Representative @ (January 1999 - January 2002)
Scott Mueller Education
Eastern Michigan University
Master of Business Administration (MBA) (Business Administration, Management and Operations)
Michigan State University
Bachelors (Accounting)
Scott Mueller Skills
Training
Process Improvement
Business Analysis
Performance Management
Consulting
Accounting
Project Management
Business Process Improvement
Hands-on Training
Customer Relationship Management (CRM)
Business Development
Analytical Skills
Data Analysis
Information Technology
Operations Management
Agile Methodologies
Customer Experience
Customer Retention
Microsoft Excel
Microsoft Office
Management
Leadership
Organizational Development
Team Leadership
Communication
Interpersonal Communication
Problem Solving
Teamwork
Data Presentation
Operational Activities
Coaching & Mentoring
Customer Service Management
Revenue Forecasting
Public Speaking
Strategic Planning
Recycling
Customer Service
Contact Center Management
Software as a Service (SaaS)
Customer Satisfaction
Presentations
Supervisory Skills
Microsoft PowerPoint
Decision-Making
Customer Relationship Management Crm
Hands on Training
Coaching
Coaching and Mentoring
Customer Relationship Management
Scott Mueller Summary
Scott Mueller, based in Brighton, MI, US, is currently a Director Technical Support at Guardian Alarm. Scott Mueller brings experience from previous roles at Guardian Alarm, EOS Worldwide, The Action Benefits Company and Thomson Reuters. Scott Mueller holds a Master of Business Administration (MBA) in Business Administration, Management and Operations @ Eastern Michigan University. With a robust skill set that includes Training, Process Improvement, Business Analysis, Performance Management, Consulting and more. Scott Mueller has 2 emails and 2 mobile phone numbers on RocketReach.
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