Peter Jennings Email
Associate Consultant - Empowering organisations to outsource better @ The Knowledge Group
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Peter Jennings Location
- England, United Kingdom
Peter Jennings Work
- Associate Consultant - Empowering organisations to outsource better @ (April 2023 - Present)
- Commercial Lead (fixed term interim assignment) @ (March 2024 - April 2025)
- Management Consultant (fixed term interim assignment) @ (April 2022 - April 2023)
- Head of Commercial Contracts and Contact Centre Management (Test and Trace COVID-19 Response) @ (June 2020 - April 2022)
- Strategic Operational Consultant (fixed term interim assignment) @ (February 2020 - June 2020)
- Management Consultant (fixed term interim assignment) @ (December 2018 - September 2019)
- Sabbatical @ Sabbatical (September 2017 - September 2018)
- Account Director @ (May 2016 - September 2017)
- Programme Operations Director (fixed term interim assignment) @ (August 2015 - April 2016)
- Site Director - Nationwide BS Credit Cards (fixed term interim assignment) @ (July 2014 - July 2015)
- Strategic Consultant - Telephony and Referrals (fixed term interim assignment) @ (January 2014 - July 2014)
- Managing Director, Client Delivery @ (December 2011 - January 2014)
- Proposition Director - Solution Architecture @ (November 2009 - December 2011)
- Head of Telephony Sales, Service and Outsourcing - HBOS Cards @ (October 2006 - November 2009)
- Head of Retail Contact Centres and Outsourcing - HBOS Cards and Loans @ (October 2000 - October 2006)
- Client Relationship Director @ (May 1999 - October 2000)
- Account Director, Client Delivery @ (December 1995 - May 1999)
- Call Centre Manager @ (September 1986 - December 1995)
Peter Jennings Education
- Cardiff College
BTEC National - Business Studies & Finance
1986-1988 - Fitzalan High School, Cardiff
High School
1981-1986
Peter Jennings Skills
- Contact Centers
- Call Center
- BPO
- Outsourcing
- Financial Services
- Solution Architecture
- Call Centers
- Service Delivery
- Management
- Account Management
- Stakeholder Management
- Performance Management
- Customer Experience
- Workforce Management
- CRM
- Offshoring
- Business Transformation
- Project Delivery
- Vendor Management
- Team Management
- Relationship Management
- Business Process Improvement
- Change Management
- Transition Management
- Outsourcing Management
- Telemarketing
- Resource Management
- Inbound Marketing
- Operations Management
- Sla
- Business Process Outsourcing (BPO)
- Customer Relationship Management (CRM)
- Customer Relationship Management Crm
- Business Process Outsourcing Bpo
- Business Process
- Business Process Outsourcing
- Customer Relationship Management
Peter Jennings Summary
- Peter Jennings, based in England, United Kingdom, is currently a Associate Consultant - Empowering organisations to outsource better at The Knowledge Group. Peter Jennings brings experience from previous roles at Crown Commercial Service, HGS - Hinduja Global Solutions, UK Health Security Agency and Ventrica. Peter Jennings holds a 1986 - 1988 BTEC National - Business Studies & Finance @ Cardiff College. With a robust skill set that includes Contact Centers, Call Center, BPO, Outsourcing, Financial Services and more. Peter Jennings has 2 emails on RocketReach.
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