Joel Walker Email & Phone Number
Co Founder and Managing Director Platform Services @ The Knowledge Group
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Joel Walker Location
- Luxembourg
Joel Walker Work
- 2021 -now Co Founder and Managing Director Platform Services @
- 2022 -now Managing Director International @
- 2019 -2021 Global Head of Procurement - Corporate Services (Indirect Spend) @
- 2016 -2019 Global Head of Customer Operations Sourcing.Total Spend €1.4bn, Agents 55,000, Suppliers 100+ @
- 2011 -2015 Global Category Manager- Contact Centres. Grew controlled spend 10x from €77m to €790m @
- 2007 -2011 Head of Supplier Strategy and Implementation @
- 2005 -2007 Head of Outsource and Offshore Operations. Grew Operations from 0 to 2700 FTE @
- 2003 -2005 Programme Director - Offshore Operations @
- 2001 -2003 Outsourcing Manager @
- 1997 -2001 Sales and Compliance Roles @
Joel Walker Education
- INSEAD
International Directors Programme (Board Leadership)
2022-2022 - Henley Business School
Leadership Development
2008-2009 - University of the West of England
MBA (Outsource theory)
2003-2006 - University of the West of England
Bachelor of Arts (International Business)
1995-1998 - Indiana University of Pennsylvania
Degree Exchange Program. 6 months (International Relations and Affairs)
1996-1996
Joel Walker Skills
- Contract Negotiation
- Purchasing
- BPO
- Offshoring
- Project Portfolio Management
- Programme Leadership
- Strategic Sourcing
- Global Sourcing
- Supplier Management
- Supply Chain Management
- Supply Management
- Management
- Leadership
- Consulting
- Six Sigma
- Business Transformation
- Outsourcing
- Telecommunications
- Call Centers
- Service Delivery
- Performance Management
- Program Management
- Strategic Partnerships
- Vendor Management
- Procurement
- Negotiation
- Supply Chain
- Team Management
- Business Process Improvement
- Change Management
- Stakeholder Management
- Strategy
- CRM
- Cross-functional Team Leadership
- Operations Management
- Sla
- Continuous Improvement
- Business Process
- Process Improvement
- Customer Satisfaction
- Contact Centers
- Customer Relationship Management (CRM)
- Customer Service Management
- Team Leadership
- Sales
- Account Management
- B2B Marketing
- Business Strategy
- Key Accounts
- Customer Relationship Management Crm
- Cross Functional Team Leadership
- Customer Relationship Management
Joel Walker Summary
- Joel Walker, based in Luxembourg, is currently a Co Founder and Managing Director Platform Services at The Knowledge Group. Joel Walker brings experience from previous roles at Maistro Group and Vodafone. Joel Walker holds a 2022 - 2022 International Directors Programme in Board Leadership @ INSEAD. With a robust skill set that includes Contract Negotiation, Purchasing, BPO, Offshoring, Project Portfolio Management and more. Joel Walker has 3 emails and 2 mobile phone numbers on RocketReach.
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