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Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company, is a global intelligence partner to enterprises across healthcare, banking and financial services, communications, media, technology, retail, and utilities. We combine more than 25 years of domain expertise with an agent-first delivery model to design, build, and operate intelligent enterprise operations. Our inch-wide, mile-deep practitioners work collaboratively to reimagine business process management. This is our Intelligence That Operates promise, powered by Kairos, the operating system that makes it real. We unify consulting, implementation, and operations into a single full-stack engagement and underwrite outcomes, not effort, turning deep domain intelligence into a compounding operational advantage for the world's most regulated industries. Our Firstsourcers are driven to Make It Happen for more than 200 leading global brands, including several Fortune 500 and FTSE 100 companies, across operations in the US, UK, India, Philippines, Mexico, Romania, Trinidad & Tobago, South Africa, and Australia.

Website http://www.firstsource.com
Ticker FSL
Revenue $747.9 million
Employees 24,528 (11,344 on RocketReach)
Founded 2001
Address 2nd, 3rd, 4th & 5th Floor, Paradigm B, Mindspace, New Link Road, Malad West, Mumbai, Maharashtra 400064, IN
Phone +44 20 8237 4500
Fax (502) 515-5364
Technologies
Industry Software, Outsourcing and Offshoring Consulting, Custom Software & Technical Consulting, Customer Service, Business Process Outsourcing, Enterprise Software, Insourced Operations, Customer Management, Outsourcing, Business Transformation, Professional Services, Customer Experience, Telecommunications, Business Consulting, Hardware, Social Media Management, Inbound Telephony, Outbound Telephony, Customer Analytics, Data Processing, Data Analytics
Keywords Business Services, Business Process Outsourcing, Outsourcing Solutions, Customer Service, Analytics Solutions, Data Analytics, It Services, Data-Driven Solutions, Technology Solutions, Transformational Services, Managed Services, Technical Support, Digital Transformation, Omnichannel Support, Operational Excellence, Global Outsourcing, Back Office Solutions, Process Automation, Customer Experience, Contact Center
Competitors Wipro, Concentrix, Genpact, Teleperformance, Alorica, Sykes El Salvador, TTEC, Hinduja Global Solutions PH, Sitel UK & Ireland, Cognizant Softvision +40 more (view full list)
SIC SIC Code 87 Companies, SIC Code 737 Companies, SIC Code 73 Companies, SIC Code 874 Companies
NAICS NAICS Code 54161 Companies, NAICS Code 5416 Companies, NAICS Code 54 Companies, NAICS Code 541 Companies, NAICS Code 541612 Companies

Firstsource Questions

The Firstsource annual revenue was $747.9 million in 2026.

Dinesh Jain is the Chief Financial officer of Firstsource.

11,344 people are employed at Firstsource.

Firstsource is based in Mumbai, Maharashtra.

The NAICS codes for Firstsource are [54161, 5416, 54, 541, 541612].

The SIC codes for Firstsource are [87, 737, 73, 874].

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