2011 -now VP, Training and Quality Assurance @ Kare Pharmacy
2015 -2022 Director, Training, QA and Leadership Development @
2008 -2011 VP, Expert Certification and Communications @
2008 -2008 Director, Training and Communications @ Netflix
2005 -2008 VP, Agent Certification @
1996 -2005 Director of Training @
1990 -1996 Corporate Training Manager @ Montgomery Ward
Pat Ricken Education
Michigan State University
BA (Education)
Pat Ricken Skills
Call Center
Team Building
Coaching
Lead Generation
Social Media
Strategy
Call Centers
Salesforce.com
Training
Cross-functional Team Leadership
Project Management
Customer Experience
Customer Service
Account Management
Sales
CRM
Recruiting
Business Development
Team Leadership
Strategic Planning
Leadership
Direct Marketing
Customer Relationship Management Crm
E Commerce
Sales Process
Strategic Partnerships
Online Marketing
Customer Retention
Start Ups
Sales Operations
Customer Satisfaction
Vendor Management
Online Advertising
Entrepreneurship
Contact Centers
Marketing
Cross Functional Team Leadership
Time Management
Email Marketing
SaaS
Management
Analytics
Customer Relationship Management
Pat Ricken Summary
Pat Ricken, based in Kooskia, ID, US, is currently a Retired at Transparent BPO. Pat Ricken brings experience from previous roles at Kare Pharmacy, Transparent BPO, Expert Planet and Netflix. Pat Ricken holds a BA in Education @ Michigan State University. With a robust skill set that includes Call Center, Team Building, Coaching, Lead Generation, Social Media and more. Pat Ricken has 2 emails and 1 mobile phone numbers on RocketReach.
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