P. Ccma Email & Phone Number

Managing Partner @ BridgepointeCX

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P. Ccma Location

Abbeville, LA, US

P. Ccma Work

2022 -now Managing Partner @
2023 -2024 Sr. Consultant @
2022 -2023 Principal Consultant @
2021 -2022 Contact Center Management Consultant @
2019 -2020 Assistant Vice President Operations @
2018 -2019 Contact Center Management Consultant @ Verint | SMS Assist, LLC.
2015 -2017 Corporate Director-Customer Care Operations Support and WFM @
2012 -2015 Contact Center Project and Program Manager @ Accenture, IGATE, B. Jordan and Associates
2009 -2012 Sr. Utility Contact Center Management Consultant-North America @
2008 -2009 Sr. Contact Center and Workforce Management Consultant @
2007 -2008 Workforce Manager-Outsourcing Implementation @
2004 -2007 Workforce Manager @
2003 -2004 Workforce Manager @
2001 -2003 Workforce Management Analyst @

P. Ccma Education

Valencia College
Completed coursework toward Bachelor of Business Administration (BBA) (International Business)

P. Ccma Skills

Business Analysis
Workforce Management
Contact Centers
Outsourcing
Call Centers
CRM
Business Process Improvement
Operations Management
Vendor Management
Project Management
BPO
Performance Management
Forecasting
Change Management
Management Consulting
Quality Assurance
Six Sigma
Strategy
Analysis
Data Analysis
Business Transformation
Customer Experience
Customer Relationship Management (CRM)
Key Performance Indicators
Pharmacy
Avaya
Visio
CMS
Microsoft Office
Management
Leadership
Communication
Customer Service
Training
Training Delivery
Cross-functional Team Leadership
Process Improvement
eWFM
Genesys
Contact Center Consulting
IEX Total View
Impact 360
Operational Efficiency
Workflow Management
Customer Experience Consulting
Utility Industry
Customer Driven Innovation
Enterprise Systems Implementation
Resource Allocation
Logical Approach
Project Delivery
Quality Management
Continuous Improvement
Aspect ACD
Consultant Liaison
Project Execution
CMO management
Avaya Communication Manager
Front to Back Office
Business Continuity
Client Liaison
Insurance
Sales
Natural Gas
Mentoring
Performance Metrics
Cost Effective
Excess
External Relationships
Utilities
Savings
Customer Management
Business Requirements
Assessment
Pulse
Design
Adherence
SMS
Statistics
Metrics
Wyse
Supervisor
Publications
Outages
Networking
Customer Satisfaction
Education
Engineers
Team Management
Video Editing
Team Leadership
Utilization
Overtime
Cornerstone
Organizational Development
Consolidation
Ccma
Maturity Assessments
Business Case Development
Scheduling
Ratios
Documentation
OPs
Service Delivery
Media Transfers
Staff Utilization
Multimedia Production
RFP
VoIP
Contact Center Optimization
Retail
IEX
Conventions
Siebel
Life Sciences
Customer Relationship Management
Strategic Planning
Process Enhancement
Cost Savings
Employee Recognition
Operations
Audio Editing
Exceptions
Seibel
Process Efficiency
Pa Rentals
Measurements
Replication And Authoring
Analytics
Cleansing
Audio Video Setups And Rentals
Yield
Cost Reduction Strategies
Operational Assessment
Milestones
Business Units
Code
Client Relations
Transparency
Resources
NICE
Blue Pumpkin
HR
Components
Financial Services
UCCE
Professional Services
Focus Groups
Analytical Skill
Totalview
Telephony
Office Automation
Organizational Initiatives
Liaison
Interpersonal Skills
Inbound Marketing
Staff Development
Optimization
Replication And Mastering
Technical Qualifications
Automation
Customer Relationship Management Crm
Cross Functional Team Leadership

P. Ccma Summary

P. Ccma, based in Abbeville, LA, US, is currently a Managing Partner at The WFM Experts LLC. P. Ccma brings experience from previous roles at Utilligent, PPT Solutions, LLC, SKWeston & Company and Genpact. P. Ccma holds a Completed coursework toward Bachelor of Business Administration (BBA) in International Business @ Valencia College. With a robust skill set that includes Business Analysis, Workforce Management, Contact Centers, Outsourcing, Call Centers and more. P. Ccma has 2 emails and 1 mobile phone numbers on RocketReach.