Ashok Kumar Email
Senior Consultant @ BridgepointeCX
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Ashok Kumar Location
- Toronto, ON, CA
Ashok Kumar Work
- Senior Consultant @ (August 2022 - Present)
- Vice President of Strategic Development @ (October 2018 - August 2022)
- Senior Vice President Operations @ (January 2018 - October 2018)
- Owner - Management Consultant @ (September 2014 - October 2018)
- Vice President of Operations @ International Customer Care Services (October 2017 - December 2017)
- Consulting Contract - WFM @ (April 2015 - September 2017)
- Senior Manager Outsource and Performance @ (November 2009 - July 2014)
- Director National Support Operations and Outsource @ (January 2005 - November 2009)
- Director Accounts Receivable @ (April 2004 - January 2005)
- Collection Manager @ Nco Group (January 1993 - January 2004)
Ashok Kumar Education
- University of Waterloo 1985-1987
Ashok Kumar Skills
- Leadership
- Customer Experience
- Quality Management
- BPO
- Cross Functional Team
- Call Center
- VoIP
- Training and Development
- IEX
- Customer Retention
- Avaya
- Customer Satisfaction
- Telecommunications
- Vendor Management
- Team Management
- Team Leadership
- Process Improvement
- Strategic Planning
- Workforce Management
- Strategy
- IVR
- Operations Management
- Contact Centers
- Cross Functional Team Leadership
- Change Management
- Training
- Management
- Call Center Development
- Inbound Marketing
- Outsourcing
- Wireless
- Call Centers
- Service Delivery
- CRM
- Analysis
- Performance Management
- Business Process Improvement
- Customer Relationship Management
Ashok Kumar Summary
- Ashok Kumar, based in Toronto, ON, CA, is currently a Senior Consultant at PPT Solutions, LLC. Ashok Kumar brings experience from previous roles at Uplevel, International Credit Experts Inc., Call Centre Logistics and International Customer Care Services. Ashok Kumar holds a 1985 - 1987 University of Waterloo. With a robust skill set that includes Leadership, Customer Experience, Quality Management, BPO, Cross Functional Team and more. Ashok Kumar has 2 emails on RocketReach.
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