OMNINGAGE Information

Built by Contact Centre People. Powered by AWS. Omningage is an AWS-exclusive Customer Experience and AI specialist helping organisations modernise customer engagement through Amazon Connect, AI, consulting, software, and managed services. We work with businesses of all sizes to improve customer experiences, increase operational efficiency, automate routine tasks, and unlock greater value from their AWS investments. Our team combines deep customer experience expertise with practical operational knowledge, helping customers solve real-world business challenges rather than simply deploy technology. Our services span customer experience consulting, Amazon Connect implementation and migration, AI enablement, managed services, development, integration, workforce optimisation, quality management, and operational transformation. Alongside our services, we develop AWS-native solutions that enhance Amazon Connect with AI-powered customer engagement, reporting, analytics, and unified experiences for agents and supervisors. We believe the best transformations start with delivering measurable outcomes quickly. Whether that's an AI chatbot, voice bot, automation initiative, proof of concept, or larger-scale transformation programme, our focus is always on reducing risk, accelerating value, and building long-term customer success. As an AWS Advanced Tier Partner, we also help customers and partners access AWS funding programmes, including the PoC and Migration Acceleration Program (MAP), reducing financial barriers and accelerating innovation. Operating across the UK, Europe, North America, and APAC, Omningage supports customers directly and through a growing ecosystem of partners, helping organisations create better customer experiences, empower employees, and realise more value from AWS.