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Mike O'Rourke Location
Massachusetts, United States
Mike O'Rourke Work
2024 -now Vice President of Customer Support @
2018 -now Director of Customer Support @
2013 -2018 Senior Manager, Solaris and Network Domain, Global Systems Support @
2009 -2013 Director of Technical Support Engineering @
2005 -2009 Director of Customer Support and Systems Engineering @
2004 -2005 Director of Customer Systems Engineering @
2000 -2004 Director Customer Systems Engineering @
1998 -2000 Manager Internet Telecommunications Business Group Access Products @ Nortel Networks
1995 -1998 Principal Data Network Engineer @ Bay Networks
1993 -1995 Principal Systems Engineer and Manager Third Line Pre and Post Sales Customer Support @ Xylogics
Mike O'Rourke Education
University of Southern California
Masters (Physiology)
1987-1989
University of Southern California
Bachelor Of Science (Biology, Physiology, Exercise Science)
1983-1987
Mike O'Rourke Skills
SIP
IP
VoIP
Networking
Ethernet
Telecommunications
TCP/IP
Systems Engineering
Unified Communications
Wireless
Network Architecture
SNMP
Solaris
Mobile Devices
Network Design
MPLS
Product Management
Embedded Systems
LTE
SIP Trunking
H.323
Escalations Management
Technical Support
Customer Service
Customer Support
Customer Satisfaction
Mike O'Rourke Summary
Mike O'Rourke, based in Massachusetts, United States, is currently a Vice President of Customer Support at Wasabi Technologies. Mike O'Rourke brings experience from previous roles at Wasabi Technologies, Inc., Oracle, Acme Packet and Covergence. Mike O'Rourke holds a 1987 - 1989 Masters in Physiology @ University of Southern California. With a robust skill set that includes SIP, IP, VoIP, Networking, Ethernet and more. Mike O'Rourke has 2 emails and 2 mobile phone numbers on RocketReach.
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