Melanie Murphy Email
Head of Customer Experience and Outcomes @ Diligenta - a subsidiary of Tata Consultancy Services
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Melanie Murphy Location
- Bristol, GB
Melanie Murphy Work
- Head of Customer Experience and Outcomes @ (October 2024 - Present)
- Senior Internal Audit Manager @ (April 2023 - October 2024)
- Head of Line 1 Operational Risk @ (January 2022 - April 2023)
- Head of Governance - Capita Regulated Services @ (April 2020 - January 2022)
- Head of 1st Line Controls, Risk and Governance @ (January 2018 - April 2020)
- Project Manager @ (February 2017 - January 2018)
- Risk and Compliance Manager (2nd line) @ (August 2014 - February 2017)
- Risk Manager (2nd line) @ (January 2012 - July 2014)
- Business Analyst @ (August 2010 - December 2011)
- Retention Support Manager @ (October 2006 - September 2010)
- Business Support Manager @ (March 2005 - October 2006)
- Office Manager @ Holden Meehan Independent Financial Advisors Ltd (July 2002 - March 2005)
- Regional Sales Support Manager @ (June 1998 - July 2002)
Melanie Murphy Education
- BPP University
Level 7 Apprenticeship - Senior leader
2025-2026
Melanie Murphy Skills
- Business Analysis
- Business Ethics
- Business Process Improvement
- Business Process Outsourcing (BPO)
- Communication
- Conduct Risk
- Control Environment
- Control assessment
- Customer Experience
- Decision-Making
- Financial Services
- Governance, Risk Management, and Compliance (GRC)
- Insurance
- Leadership
- Management
- Operational Risk
- Operational Risk Management
- Outsourcing
- Project Management
- Relationship Management
- Risk Analysis
- Risk Governance
- Risk Management
- SMCR
- Stakeholder Engagement
- Stakeholder Management
- Team Leadership
- Analysis
- Strategic Planning
- Process Improvement
Melanie Murphy Summary
- Melanie Murphy, based in Bristol, GB, is currently a Head of Customer Experience and Outcomes at Diligenta - a subsidiary of Tata Consultancy Services. Melanie Murphy brings experience from previous roles at Diligenta - a subsidiary of Tata Consultancy Services, CAPITA LIFE & PENSIONS REGULATED SERVICES LIMITED and Capita Life & Pensions. Melanie Murphy holds a 2025 - 2026 Level 7 Apprenticeship - Senior leader @ BPP University. With a robust skill set that includes Business Analysis, Business Ethics, Business Process Improvement, Business Process Outsourcing (BPO), Communication and more. Melanie Murphy has 2 emails on RocketReach.
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Top Diligenta - a subsidiary of Tata Consultancy Services Employees
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Phil O'Shiel
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Andrew Roberts
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Steve Roberts
Managing Partner - Wealth Management
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Ashish Vig
Head Of Operations
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Charles McGovern
Head of Customer Experience
Glasgow, GB
Robert McIpd
Head of People Operations and Change
Winchester, GB
Hemanth Kumar
Director Of Operations
Bristol, England, GB
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