2024 -
now Head of Shared Services - Phoenix Account @
2021 -
2024 Head of Governance and Incident Management - Phoenix account @
2020 -
2021 Head of Operations and Business Transformation – Phoenix Life @
2018 -
2020 Head of Customer Services (Phoenix Wealth, ex-AXA Wealth) @
2016 -
2018 Head of Customer Services (AXA Wealth) @
2012 -
2016 Head of Customer Services @ AXA Wealth
2011 -
2012 Operations Manager (Elevate Wrap Platform and Insured Business) @ AXA Wealth
2007 -
2011 Customer Services Manager (New Business and Agency) @ AXA Wealth
2004 -
2007 Operations Development Manager @ Winterthur Life
2002 -
2004 Business Process Consultant @ Winterthur Life
1996 -
2001 National Process Manager @ ntl:
Mark Haley Education
University of Reading
Diploma of Higher Education (Applied Management)
2006
-
2009
Association for Project Managment
APMP (Project Management)
2005
-
2005
Willingdon School 1984
-
1988
Mark Haley Skills
Operations Management
Change Management
Project Portfolio Management
Process Engineering
Process Improvement
Process Management
business
Business Process
APMP Qualified
Financial Services
AXA elevate
Wrap administration
Business Analysis
Outsourcing
Management
Relationship Management
Leadership
Project Management
Investments
Project Delivery
Stakeholder Management
Business Transformation
Pensions
Risk Management
Business Process Improvement
Governance
Wealth Management
Strategy
Business Relationship Management
Pension Funds
Team Leadership
Team Management
Mark Haley Summary
Mark Haley, based in Old Basing, GB, is currently a Head of Shared Services - Phoenix Account at Diligenta - a subsidiary of Tata Consultancy Services. Mark Haley brings experience from previous roles at Diligenta - a subsidiary of Tata Consultancy Services and The Phoenix Group. Mark Haley holds a 2006 - 2009 Diploma of Higher Education in Applied Management @ University of Reading. With a robust skill set that includes Operations Management, Change Management, Project Portfolio Management, Process Engineering, Process Improvement and more. Mark Haley has 2 emails on RocketReach.
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