Ross Vincent Email

Head of Operational Change and Transformation @ Diligenta - a subsidiary of Tata Consultancy Services

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Ross Vincent Location

Edinburgh, GB

Ross Vincent Work

Head of Operational Change and Transformation @ (March 2026 - Present)
Head of Operational Transformation (M and G Prudential Account) @ (May 2025 - March 2026)
Head of Change @ (March 2024 - May 2025)
Head of Workplace Pensions @ (February 2019 - March 2024)
Senior Manager, Workplace Pensions @ (January 2017 - February 2019)
Customer Service Administrator and Executive Complaints Manager and Team Manager and Operations Manager @ (December 2008 - December 2016)

Ross Vincent Education

Forrester High School 2012-2017

Ross Vincent Skills

Agile Methodologies
Analytical Skills
Artificial Intelligence (AI)
Banking
Budget Forecasting
Budget Management
Budget Process
Budgeting
Business Analysis
Business Development
Business Process Improvement
Business Relationship Management
Business Strategy
Business Transformation
Change Management
Client Relations
Colleague Development
Commercial Awareness
Communication
Continuous Improvement
Contract Negotiation
Cross-functional Team Leadership
Cultural Transformation
Culture Change
Customer Engagement
Customer Experience Management
Customer Experience Transformation
Customer Journey Mapping
Customer Journeys
Customer Relationship Management (CRM)
Customer Retention
Customer Satisfaction
Customer Service
Customer Service Management
Customer Service Training
Customer Support
Data Analysis
Data Migration
Decision-Making
Digital Strategy
Digital Transformation
Employee Engagement
Event Management
Interpersonal Skills
Jira
Kanban
Knowledge Management
Large Language Model Operations (LLMOps)
Large Language Models (LLM)
Large Scale Change Management
Large Scale System Integration
Leadership
Leadership Development
Management
Microsoft Office
Microsoft Power BI
Microsoft Project
Migration Projects
New Business Development
Online Support
Operations Management
Organization Skills
Partner Relationship Management
People Development
People Management
Performance Improvement
Performance Management
Planning Budgeting & Forecasting
Program Improvement
Program Management
Programme Delivery
Project Commissioning
Project Management
Project Planning
Quality Assurance
Quality Control
Relationship Building
Relationship Development
Risk Management
Social Media
Soft Skills
Stakeholder Engagement
Stakeholder Management
Strategic Communications
Strategic Leadership
Strategic Negotiations
Strategic Partnerships
Strategic Planning
Strategic Thinking
Strategy
Supplier Relationship Management
System Migration
Talent Management
Team Building
Team Leadership
Teamwork
Technology Change Management
Technology Management
Time Management
Web Applications

Ross Vincent Summary

Ross Vincent, based in Edinburgh, GB, is currently a Head of Operational Change and Transformation at Diligenta - a subsidiary of Tata Consultancy Services. Ross Vincent brings experience from previous roles at Diligenta - a subsidiary of Tata Consultancy Services and Scottish Widows. Ross Vincent holds a 2012 - 2017 Forrester High School. With a robust skill set that includes Agile Methodologies, Analytical Skills, Artificial Intelligence (AI), Banking, Budget Forecasting and more. Ross Vincent has 2 emails on RocketReach.