Mark Gallacher Email & Phone Number
Senior Strategic CX Consultant @ Avaya
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Mark Gallacher Location
- Dubai, AE
Mark Gallacher Work
- 2017 -now Senior Strategic CX Consultant @
- 2015 -2017 Head of Contact Center @
- 2011 -2015 Head of Service Quality and WFM @ Tanfeeth, Emirates NBD
- 2011 -2013 Call centre Quality and Service Excellence Manager @
- 2010 -2011 Operations Manager @
- 2001 -2009 Other call centre roles , IBM UK @
- 2007 -2009 Operations Manger @
Mark Gallacher Skills
- Proven people management capabilities
- Change management expertise
- Project management experience
- Controls and risk mitigation strengths
- Contract and bid support experience
- Working in a multi cultural environment
- Stakeholder Management
- Management
- CRM
- Project Management
- Experience
- Project Management Experience
Mark Gallacher Summary
- Mark Gallacher, based in Dubai, AE, is currently a Senior Strategic CX Consultant at Avaya. Mark Gallacher brings experience from previous roles at Emirates Islamic, Tanfeeth, Emirates NBD, IBM Global Process Services and IBM. With a robust skill set that includes Proven people management capabilities, Change management expertise, Project management experience, Controls and risk mitigation strengths, Contract and bid support experience and more. Mark Gallacher has 1 emails and 1 mobile phone numbers on RocketReach.
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