Mark Gallacher Email & Phone Number
Senior Strategic CX Consultant @ Avaya
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Mark Gallacher Location
- Dubai, AE
Mark Gallacher Work
- Senior Strategic CX Consultant @ (December 2017 - Present)
- Head of Contact Center @ (January 2015 - July 2017)
- Head of Service Quality and WFM @ Tanfeeth, Emirates NBD (November 2011 - January 2015)
- Call centre Quality and Service Excellence Manager @ (November 2011 - November 2013)
- Operations Manager @ (January 2010 - November 2011)
- Other call centre roles , IBM UK @ (June 2001 - December 2009)
- Operations Manger @ (August 2007 - October 2009)
Mark Gallacher Skills
- Proven people management capabilities
- Change management expertise
- Project management experience
- Controls and risk mitigation strengths
- Contract and bid support experience
- Working in a multi cultural environment
- Stakeholder Management
- Management
- CRM
- Project Management
- Experience
- Project Management Experience
Mark Gallacher Summary
- Mark Gallacher, based in Dubai, AE, is currently a Senior Strategic CX Consultant at Avaya. Mark Gallacher brings experience from previous roles at Emirates Islamic, Tanfeeth, Emirates NBD and IBM Global Process Services. With a robust skill set that includes Proven people management capabilities, Change management expertise, Project management experience, Controls and risk mitigation strengths, Contract and bid support experience and more. Mark Gallacher has 1 emails and 1 mobile phone numbers on RocketReach.
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