Les Giddings Email & Phone Number
Technical Sales Manager @ NovelVox
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Les Giddings Location
- Gainesville, FL, US
Les Giddings Work
- 2026 -now Technical Sales Manager @
- 2023 -2025 Principal Sales Engineer @
- 2022 -2023 Director Contact Center Solutions - Eastern Region @
- 2021 -2022 Customer Experience Specialist - Cisco and Genesys @
- 2020 -2021 Senior SFS Implementation Project Manager @
- 2019 -2020 Application Logistics Specialist @
- 2019 -2019 CX Transformational Consultant (Short-Term Contract) @
- 2018 -2019 Customer Engagement Evangelist @
- 2015 -2018 VP of Professional and Implementation Services @
- 2012 -2015 Director of CRM and Contact Center Practice @
- 2009 -2011 ITS Services Sales Leader – Integrated Communications Services @
- 2006 -2009 Engagement Manager and Senior Solutions Architect @
- 2002 -2006 Senior Solution Architect Consulting and Integration @
- 1999 -2002 Director of Channel Sales Engineering @
- 1998 -1999 Senior CRM Consultant @
- 1995 -1998 Director Of Telecommunications @
- 1992 -1995 Director Of Telecommunications @
- 1982 -1984 Seaman E3 - Aviation Electronics Technician @
Les Giddings Education
- Genesys University
Genesys University (Genesys Product Suite: Framework;IRD and Composer Routing; WFM; CCPulse; Infomart; SIP)
1999-2014 - Juniper Networks Training Center
Certification (Network and System Administration/Administrator)
2010-2012 - Nortel Training Center
(Nortel Products)
1988-2008 - United States Navy
(Advanced Electronics)
1981-1984 - Cisco Systems
- Avaya University
Les Giddings Skills
- Conversational AI
- Geographic Information Systems (GIS)
- P&L Management
- Chatbots
- Verint Workforce Optimization
- Speech Analytics
- Nuance Communications Products
- Voice Biometrics
- Telecommunications
- Integration
- Solution Selling
- Unified Communications
- Professional Services
- Solution Architecture
- Outsourcing
- VoIP
- Data Center
- Business Process
- Managed Services
- Management Consulting
- Vendor Management
- IT Service Management
- Pre-sales
- IT Strategy
- Channel Partners
- Service Delivery
- Call Center
- Go-to-market Strategy
- Strategic Planning
- IT Operations
- Social Media
- Customer Relationship Management (CRM)
- Disaster Recovery
- Enterprise Architecture
- Account Management
- Business Development
- Enterprise Software
- Salesforce.com
- SaaS
- Avaya
- Cisco Technologies
- Contract Negotiation
- Management
- Partner Management
- Systems Integratation
- Business Process Outsourcing (BPO)
- Communication
- Customer Experience Management
- Cisco Systems Products
- Microsoft Project
- Call Center Transformation
- Cloud Computing
- Interactive Intelligence
- IVR
- Visual IVR
- CTI
- Genesys Framework
- Networking
- Strategic Consulting
- Business Analytics
- Predictive Analytics
- Solution Design
- RFP
- Telephony
- Workforce Management
- Channel
- Sales Enablement
- Vertical Marketing
- Re-engineering
- Alliances
- Customer Experience Management Solutions
- People Management
- E911
- Customer Relationship Management Crm
- Customer Experience
- Technology
- ITSM
- ITIL
- Software As A Service Saas
- Implementation Services
- Salesforce.com Implementation
- Go To Market Strategy
- Zoho
- PMP
- Re Engineering
- Pre Sales
- Session Initiation Protocol Sip
- Services
- Five9
- Software as a Service
- Customer Relationship Management
- Leadership
- Requirements Analysis
- Requirements Gathering
- Sales
- Direct Sales
- Oracle Cc&b
- Esri Arcgis
- Network Protocol Design
- Session Initiation Protocol
Les Giddings Summary
- Les Giddings, based in Gainesville, FL, US, is currently a Technical Sales Manager at NovelVox. Les Giddings brings experience from previous roles at TTEC Digital, Waterfield Tech, ConvergeOne and Intrado. Les Giddings holds a 1999 - 2014 Genesys University in Genesys Product Suite: Framework;IRD and Composer Routing; WFM; CCPulse; Infomart; SIP @ Genesys University. With a robust skill set that includes Conversational AI, Geographic Information Systems (GIS), P&L Management, Chatbots, Verint Workforce Optimization and more. Les Giddings has 5 emails and 3 mobile phone numbers on RocketReach.
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