Les Giddings Email & Phone Number

Technical Sales Manager @ NovelVox

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Les Giddings Location

Gainesville, FL, US

Les Giddings Work

Technical Sales Manager @ (March 2026 - Present)
Principal Sales Engineer @ (August 2023 - April 2025)
Director Contact Center Solutions - Eastern Region @ (August 2022 - March 2023)
Customer Experience Specialist - Cisco and Genesys @ (February 2021 - July 2022)
Senior SFS Implementation Project Manager @ (March 2020 - January 2021)
Application Logistics Specialist @ (November 2019 - February 2020)
CX Transformational Consultant (Short-Term Contract) @ (July 2019 - November 2019)
Customer Engagement Evangelist @ (May 2018 - June 2019)
VP of Professional and Implementation Services @ (December 2015 - April 2018)
Director of CRM and Contact Center Practice @ (March 2012 - August 2015)
ITS Services Sales Leader – Integrated Communications Services @ (July 2009 - September 2011)
Engagement Manager and Senior Solutions Architect @ (June 2006 - July 2009)
Senior Solution Architect Consulting and Integration @ (January 2002 - January 2006)
Director of Channel Sales Engineering @ (January 1999 - January 2002)
Senior CRM Consultant @ KPMG (January 1998 - January 1999)
Director Of Telecommunications @ (January 1995 - January 1998)
Director Of Telecommunications @ (January 1992 - January 1995)
Seaman E3 - Aviation Electronics Technician @ (January 1982 - January 1984)

Les Giddings Education

Genesys University
Genesys University (Genesys Product Suite: Framework;IRD and Composer Routing; WFM; CCPulse; Infomart; SIP)
1999-2014
Juniper Networks Training Center
Certification (Network and System Administration/Administrator)
2010-2012
Nortel Training Center
Nortel Products
1988-2008
United States Navy
Advanced Electronics
1981-1984
Cisco Systems
* Cisco ICM/UCCM Enterprise 7.0
Avaya University
* Avaya Aura Session Manger Administration

Les Giddings Skills

Conversational AI
Geographic Information Systems (GIS)
P&L Management
Chatbots
Verint Workforce Optimization
Speech Analytics
Nuance Communications Products
Voice Biometrics
Telecommunications
Integration
Solution Selling
Unified Communications
Professional Services
Solution Architecture
Outsourcing
VoIP
Data Center
Business Process
Managed Services
Management Consulting
Vendor Management
IT Service Management
Pre-sales
IT Strategy
Channel Partners
Service Delivery
Call Center
Go-to-market Strategy
Strategic Planning
IT Operations
Social Media
Customer Relationship Management (CRM)
Disaster Recovery
Enterprise Architecture
Account Management
Business Development
Enterprise Software
Salesforce.com
SaaS
Avaya
Cisco Technologies
Contract Negotiation
Management
Partner Management
Systems Integratation
Business Process Outsourcing (BPO)
Communication
Customer Experience Management
Cisco Systems Products
Microsoft Project
Alliance Marketing
Amazon Connect
Amazon Web Services (AWS)
Analytical Skills
Artificial Intelligence (AI)
CXOne
Change Management
Channel Sales
Channel Sales Development
Cloud Applications
Cloud Computing
Contact Center as a Service (CCaaS)
Customer Centric
Customer Experience
Customer Experience Design
Customer Obsessed
Customer Service
DaVinci AI
Difficult Situations
Five9
Genesys
Genesys Cloud
Google Gemini
IEX Total View
Media Literacy
Media Psychology
Microsoft Azure
Mid-Market
Partner Relationship Management
Platform Evangelism
Presales Technical Support
Presentations
Problem Solving
Product Evangelism
Proof of Concept
REST APIs
Request for Proposal (RFP)
SIP Trunking
Sales
Sales Operations
Software as a Service (SaaS)
Solutions Engineering
Statements of Work (SOW)
Stress Management
Talkdesk
Talkdesk Cloud Contact Center
Technical Presales
Technology Evangelization
UCaaS
Verint Workforce Management
Call Center Transformation
Interactive Intelligence
IVR
Visual IVR
CTI
Genesys Framework
Networking
Strategic Consulting
Business Analytics
Predictive Analytics
Solution Design
RFP
Telephony
Workforce Management
Channel
Sales Enablement
Vertical Marketing
Re-engineering
Alliances
Customer Experience Management Solutions
People Management
E911
Customer Relationship Management Crm
Technology
ITSM
ITIL
Software As A Service Saas
Implementation Services
Salesforce.com Implementation
Go To Market Strategy
Zoho
PMP
Re Engineering
Pre Sales
Session Initiation Protocol Sip
Services
Software as a Service
Customer Relationship Management
Leadership
Requirements Analysis
Requirements Gathering
Direct Sales
Oracle Cc&b
Esri Arcgis
Network Protocol Design
Session Initiation Protocol

Les Giddings Summary

Les Giddings, based in Gainesville, FL, US, is currently a Technical Sales Manager at NovelVox. Les Giddings brings experience from previous roles at TTEC Digital, Waterfield Tech, ConvergeOne and Intrado. Les Giddings holds a 1999 - 2014 Genesys University in Genesys Product Suite: Framework;IRD and Composer Routing; WFM; CCPulse; Infomart; SIP @ Genesys University. With a robust skill set that includes Conversational AI, Geographic Information Systems (GIS), P&L Management, Chatbots, Verint Workforce Optimization and more. Les Giddings has 5 emails and 3 mobile phone numbers on RocketReach.