Josh Carpenter Email & Phone Number
Senior Director, Customer Support @ Bid Ops
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Josh Carpenter Location
- Washington, DC, US
Josh Carpenter Work
- Senior Director, Customer Support @ (August 2024 - Present)
- Director of Customer Support @ (April 2022 - September 2024)
- Technical Operations Manager @ (July 2021 - March 2022)
- Customer Service Manager @ (November 2017 - May 2021)
- Customer Support Manager @ (June 2017 - November 2017)
- Senior Technical Advisor @ (February 2014 - March 2017)
- Senior Technical Support Engineer @ (October 2012 - February 2014)
- Application Support Analyst II @ (October 1996 - January 2012)
Josh Carpenter Education
- Prifysgol Cymru Y Drindod Dewi Sant / University of Wales Trinity Saint David
Master of Business Administration - MBA
2021-2023 - Omega Studios' School of Applied Recording Arts & Sciences 1988-1989
- University of Cambridge 1986-1986
- Keene State College 1984-1985
- Montgomery College
Josh Carpenter Skills
- Team Building
- SDLC
- Requirements Gathering
- Enterprise Architecture
- Business Analysis
- Requirements Analysis
- Release Management
- Integration
- SOA
- Customer Satisfaction
- Technical Support
- Web Applications
- Web Design
- Configuration Management
- Project Management
- Vendor Management
- Business Process Outsourcing (BPO)
- Change Management
- Business Process
- Cloud Computing
- IT Service Management
- ITIL
- Business Process Improvement
- Visio
- Unix
- SaaS
- HTML
- JavaScript
- CSS
- Microsoft Office
- Salesforce.com
- Jira
- Microsoft PowerPoint
- Customer Service
- Customer Support
- Team Leadership
- Training
- Management
- Unix Shell Scripting
- Software Documentation
- Service Delivery
- Incident Management
- Project Coordination
- Troubleshooting
- Leadership
- Customer Service Operations
- Business Planning
- Strategic Planning
- Start-ups
- Remote Team Management
- Weblogic
- Loss Mitigation
- Data Warehousing
- Autosys
- Special Needs
- Therapeutic Recreation
- Special Education
- Autism Spectrum Disorders
- Autism
- Communication Skills
- Learning Disabilities
- Social Skills
- Business Objects
- Assistive Technology
- Parature
- Mac OS
- Photoshop
- PHP
- APIs
- Instructional Design
- Human Resources
- C++
- Microsoft Excel
- Analysis
- Behavior Management
- Access
- iPad
- Intellectual Disabilities
- Shadowing
- Applied Behavior Analysis
- Business Process Outsourcing Bpo
- Play Therapy
- Microsoft Access
- ADHD
- Adaptive Learning
- iOS
- Business Process Outsourcing
Josh Carpenter Summary
- Josh Carpenter, based in Washington, DC, US, is currently a Senior Director, Customer Support at Arkestro. Josh Carpenter brings experience from previous roles at Arkestro, Housecall Pro, Aireon LLC and StayNTouch. Josh Carpenter holds a 2021 - 2023 Master of Business Administration - MBA @ Prifysgol Cymru Y Drindod Dewi Sant / University of Wales Trinity Saint David. With a robust skill set that includes Team Building, SDLC, Requirements Gathering, Enterprise Architecture, Business Analysis and more. Josh Carpenter has 1 emails and 2 mobile phone numbers on RocketReach.
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