2019 -2020 Program Manager, National Telehealth Help Desk (NTTHD) @
2015 -2019 Vendor Manager II, Advanced Operations Support (VoIP and CPaaS, Network) @
2013 -2015 Manager, Technical Support and NOC Operations (VoIP, Network, Cloud) @
2009 -2012 Sr Manager, Technical Support and NOC Operations, Impementation (SaaS, Satellite) @
2007 -2009 Program Manager II, Emergency Response Team (iDEN, CDMA, Broadband) @
1993 -2005 Civil Affairs @
John Croce Education
University of Phoenix 2004-2008
Villanova University
ITIL Foundations Certification
2014
John Croce Skills
Government
Salesforce.com
IT Service Management
Business Process Improvement
ITIL Service Strategy
Technology
Operations
Program Management
Government Contracting
Vendor Management
Strategic Partnerships
Process Improvement
Microsoft Office
Contract Negotiation
Leadership
Telecommunications
Customer Service
Strategic Planning
Operations Management
C++
Technology Management
John Croce Summary
John Croce, based in Washington, DC, US, is currently a Federal Program Manager at MetTel. John Croce brings experience from previous roles at Iron Bow Technologies, Vonage Business, iCore Networks and Wireless Matrix. John Croce holds a 2004 - 2008 University of Phoenix. With a robust skill set that includes Government, Salesforce.com, IT Service Management, Business Process Improvement, ITIL Service Strategy and more. John Croce has 2 emails and 1 mobile phone numbers on RocketReach.
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