Jeff Norton Email & Phone Number
Senior Director of Operations @ Alorica
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Jeff Norton Location
- Suffolk, VA, US
Jeff Norton Work
- Senior Director of Operations @ (December 2013 - Present)
- Service Delivery Manager @ (August 2011 - December 2013)
- Vice President, Operations @ (August 2010 - July 2011)
- Executive Director @ Coleman & Associates Enterprises, Inc. (December 2006 - July 2010)
- Operations Manager @ (August 2005 - November 2006)
- Director @ Coleman & Associates Enterprises, Inc. (January 1996 - July 2005)
- Oem Account Manager @ (August 1991 - December 1995)
- Customer Service Account Specialist and Product Trainer @ (July 1989 - July 1991)
Jeff Norton Education
- Longwood University
Bachelor of Science (Business Administration, Management)
1985-1989
Jeff Norton Skills
- Account Management
- BPO
- Business Analysis
- Business Development
- Business Process Improvement
- CRM
- Call Center
- Call Center Development
- Call Centers
- Change Management
- Coaching
- Contact Centers
- Cross-functional Team Leadership
- Customer Experience
- Customer Relations
- Customer Satisfaction
- Customer Service
- IEX
- Inbound Marketing
- Leadership
- Management
- Operations Management
- Outsourcing
- Performance Management
- Process Improvement
- Program Management
- Quality Assurance
- Sales
- Sales Operations
- Service Delivery
- Team Building
- Team Leadership
- Team Management
- Telecommunications
- Training
- Troubleshooting
- Vendor Management
- Workforce Management
Jeff Norton Summary
- Jeff Norton, based in Suffolk, VA, US, is currently a Senior Director of Operations at Alorica. Jeff Norton brings experience from previous roles at Apac Customer Services, Ryla Inc. and Coleman & Associates Enterprises, Inc.. Jeff Norton holds a 1985 - 1989 Bachelor of Science in Business Administration, Management @ Longwood University. With a robust skill set that includes Account Management, BPO, Business Analysis, Business Development, Business Process Improvement and more. Jeff Norton has 2 emails and 1 mobile phone numbers on RocketReach.
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