Brian Delaney Email & Phone Number
Chief Operating Officer, Alorica @ Alorica
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Brian Delaney Location
- United States
Brian Delaney Work
- 2026 - now Chief Operating Officer, Alorica @
- 2023 - 2025 President Customer Experience - EMEA and Telco Operations @
- 2022 - 2023 Chief of Staff @
- 2020 - 2022 President of Latin America and the Caribbean @ Alorica
- 2015 - 2018 COO and Chief Customer Success Officer @ ServiceSource
- 2011 - 2014 Chief Operating Officer @ Stream Global Services/Convergys
- 2008 - 2011 Senior Vice President of Operations @
- 2002 - 2008 Chief Operations Officer @
- 1987 - 2000 Executive Vice President of Call Centers @
Brian Delaney Education
- New York University
Masters (Education)
- UC Santa Barbara
Bachelor's degree (English Language and Literature, General)
Brian Delaney Skills
- Call Centers
- BPO
- Operations Management
- Workforce Management
- Outsourcing
- Vendor Management
- Process Improvement
- Customer Experience
- Customer Satisfaction
- Performance Management
- Management
- Change Management
- Team Building
- Leadership
- Team Leadership
- Customer Service
- Strategic Planning
- Program Management
- Leadership Development
- Telecommunications
- Call Center
- Cross-functional Team Leadership
- Project Management
- Business Strategy
- Business Process Improvement
- Team Management
- CRM
- Executive Management
- Service Delivery
- Strategy
- Training
- IC
- Retail
- Cross Functional Team
- Cross Functional Team Leadership
- EMEA
- Construction
- Business Process
Brian Delaney Summary
- Brian Delaney, based in United States, is currently a Chief Operating Officer, Alorica at Alorica. Brian Delaney brings experience from previous roles at Alorica and ServiceSource. Brian Delaney holds a Masters in Education @ New York University. With a robust skill set that includes Call Centers, BPO, Operations Management, Workforce Management, Outsourcing and more. Brian Delaney has 3 emails on RocketReach.
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