Brian Delaney Email & Phone Number
Chief Operating Officer, Alorica @ Alorica
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Brian Delaney Location
- United States
Brian Delaney Work
- Chief Operating Officer, Alorica @ (March 2026 - Present)
- President Customer Experience - EMEA and Telco Operations @ (October 2023 - May 2025)
- Chief of Staff @ (October 2022 - September 2023)
- President of Latin America and the Caribbean @ Alorica (February 2020 - May 2022)
- COO and Chief Customer Success Officer @ ServiceSource (June 2015 - June 2018)
- Chief Operating Officer @ Stream Global Services/Convergys (February 2011 - May 2014)
- Senior Vice President of Operations @ (November 2008 - January 2011)
- Chief Operations Officer @ (December 2002 - October 2008)
- Executive Vice President of Call Centers @ (December 1987 - January 2000)
Brian Delaney Education
- New York University
Masters (Education)
- UC Santa Barbara
Bachelor's degree (English Language and Literature, General)
Brian Delaney Skills
- Call Centers
- BPO
- Operations Management
- Workforce Management
- Outsourcing
- Vendor Management
- Process Improvement
- Customer Experience
- Customer Satisfaction
- Performance Management
- Management
- Change Management
- Team Building
- Leadership
- Team Leadership
- Customer Service
- Strategic Planning
- Program Management
- Leadership Development
- Telecommunications
- Call Center
- Cross-functional Team Leadership
- Project Management
- Business Strategy
- Business Process Improvement
- Team Management
- CRM
- Executive Management
- Service Delivery
- Strategy
- Training
- IC
- Retail
- Cross Functional Team
- Cross Functional Team Leadership
- EMEA
- Construction
- Business Process
Brian Delaney Summary
- Brian Delaney, based in United States, is currently a Chief Operating Officer, Alorica at Alorica. Brian Delaney brings experience from previous roles at Alorica and ServiceSource. Brian Delaney holds a Masters in Education @ New York University. With a robust skill set that includes Call Centers, BPO, Operations Management, Workforce Management, Outsourcing and more. Brian Delaney has 3 emails and 3 mobile phone numbers on RocketReach.
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