Jeff Adkins Email & Phone Number
Manager, Technical Account Management @ Zendesk
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Jeff Adkins Location
- Colorado Springs, CO, US
Jeff Adkins Work
- 2021 -now Manager, Technical Account Management @
- 2020 -2021 Sr. Technical Account Manager @
- 2020 -2020 Sr. Customer Success Executive @
- 2019 -2019 VP of Customer Success @
- 2016 -2019 Senior Customer Success Executive @
- 2014 -2016 Director of VOC and Customer Experience @
- 2011 -2014 Global Client Success Manager @
- 2007 -2011 Contact Center Operations Manager @
- 2003 -2007 Manager, Transition and Support (Call Center) @
- 2005 -2007 Shift Manager @
- 2003 -2003 Summer Intern @
- 2002 -2003 Pizza Maker @
- 2000 -2002 Shipping Receiving Coordinator @
- 1999 -2000 IT Intern @
- 1996 -2000 Sales Clerk @
- 1996 -1999 Fry Guy @ Just Hamburgers
- 1996 -1999 Attendant @
- 1989 -1996 City Carrier @
Jeff Adkins Education
- University of Colorado Colorado Springs
Executive Leadership Certification (Artificial Intelligence)
2024-2024 - Arizona State University
Master of Science (M.S.) in Technology (ABT) (Economics and International Development)
- Colorado State University-Global Campus
Bachelor of Applied Social Science (B.A.S.) (Communication and Media Studies)
Jeff Adkins Skills
- Call Centers
- Management
- Outsourcing
- CRM
- Leadership
- Vendor Management
- Customer Satisfaction
- Performance Management
- Customer Experience
- Customer Service
- BPO
- Process Improvement
- Customer Retention
- Strategy
- Business Process Improvement
- Service Delivery
- Workforce Management
- Team Management
- Contact Centers
- Account Management
- Employee Engagement
- Banking
- Operations Management
- Call Center
- Offshoring
- Six Sigma
- Training
- Telecommunications
- Analysis
- Team Leadership
- Analytics
- Project Management
- Transition Management
- Coaching
- Business Intelligence
- Financial Services
- Budgets
- Sales Management
- Contract Requirements
- Workforce
- Communicaitons
- Conflict Resolution
- Recruiting
- Outbound Marketing
- Contract Negotiation
- Social Media
- Public Relations
- Data Analysis
- Salesforce.com
- Zendesk
- User Experience
- C
- Marketing
- Modeling
- Business Process Outsourcing Bpo
- Product Management
- Consulting
- Public Speaking
- Communication
- User Research
- Technology Roadmapping
- Media Studies
- Design
- Voice of the Customer
- Sales
- Science
- Business Process Outsourcing
Jeff Adkins Summary
- Jeff Adkins, based in Colorado Springs, CO, US, is currently a Manager, Technical Account Management at Zendesk. Jeff Adkins brings experience from previous roles at Zendesk, Solvvy (now part of Zoom) and BombBomb. Jeff Adkins holds a 2024 - 2024 Executive Leadership Certification in Artificial Intelligence @ University of Colorado Colorado Springs. With a robust skill set that includes Call Centers, Management, Outsourcing, CRM, Leadership and more. Jeff Adkins has 2 emails and 1 mobile phone numbers on RocketReach.
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