James Hutson Email & Phone Number
Solutions Architect @ NICE
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James Hutson Location
- Akron, OH, US
James Hutson Work
- Solutions Architect @ (May 2022 - Present)
- Workforce Management Consulting Contractor @ Self employed (November 2017 - December 2022)
- Director of Workforce Management @ Global Response (September 2021 - April 2022)
- Workforce Manager @ (May 2018 - September 2021)
- Aspect eWFM SME @ (September 2016 - October 2017)
- Principal Engineer, Systems @ (August 2013 - May 2016)
- Senior Support Engineer @ Vangent, Inc. (March 2011 - August 2013)
- Customer Service Manager @ (March 2008 - September 2010)
- Workforce Manager @ (November 2006 - March 2008)
- Senior Operations Manager @ (September 2003 - November 2006)
- Sales Manager @ JBI Inc (January 2000 - January 2003)
- Marketing Manager @ (January 1996 - January 2000)
- Sales Supervisor @ Harris Select Communications (January 1993 - January 1996)
- Electrical Workcenter Supervisor @ (January 1987 - January 1993)
James Hutson Education
- Fred Pryor 2011-2012
- Broadneck SHS
Diploma (College Prep)
1983-1987
James Hutson Skills
- Inbound Marketing
- Tactical Sales Planning
- Call Centers
- Training
- Strategic Planning
- Business Development
- Software Installation
- Workforce Planning
- Software Engineering
- Marketing
- Call Center
- Technical Support
- Call Center Development
- Technology Integration
- IEX Total View
- Outsourcing
- IVR
- CRM
- Department Operations Management
- Avaya Communication Manager
- Management
- Troubleshooting
- SQL
- Aspect
- Call Center Administration
- Staff Training
- Team Leadership
- NICE Call Recording
- Customer Satisfaction
- Software Implementation
- Call Center Support
- Workforce Management
- Customer Service
- Software Development
- Project Management
- Leadership
- Quality Assurance
- BPO
- Telemarketing
- Telecommunications
- Aspect Acd
- Budgets
- Operations Management
- Software Support
- Revenue and Profit Growth
- Nim
- Contact Centers
- Microsoft Excel
- Customer Experience
- Cross Team Collaboration
- Marketing Strategy
- Avaya Communication
- Forecasting
James Hutson Summary
- James Hutson, based in Akron, OH, US, is currently a Solutions Architect at NICE CXone. James Hutson brings experience from previous roles at Self employed, Global Response, Credit First National Association and Omnikron Systems Inc.. James Hutson holds a 2011 - 2012 Fred Pryor. With a robust skill set that includes Inbound Marketing, Tactical Sales Planning, Call Centers, Training, Strategic Planning and more. James Hutson has 3 emails and 1 mobile phone numbers on RocketReach.
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Top NICE Employees
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Hadas Reisbaum
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Byron Workman
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