James Hutson Email & Phone Number
Solutions Architect @ NICE
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James Hutson Location
- Akron, OH, US
James Hutson Work
- 2022 -now Solutions Architect @
- 2017 -2022 Workforce Management Consulting Contractor @ Self employed
- 2021 -2022 Director of Workforce Management @ Global Response
- 2018 -2021 Workforce Manager @
- 2016 -2017 Aspect eWFM SME @
- 2013 -2016 Principal Engineer, Systems @
- 2011 -2013 Senior Support Engineer @ Vangent, Inc.
- 2008 -2010 Customer Service Manager @
- 2006 -2008 Workforce Manager @
- 2003 -2006 Senior Operations Manager @
- 2000 -2003 Sales Manager @ JBI Inc
- 1996 -2000 Marketing Manager @
- 1993 -1996 Sales Supervisor @ Harris Select Communications
- 1987 -1993 Electrical Workcenter Supervisor @
James Hutson Education
- Fred Pryor 2011-2012
- Broadneck SHS
Diploma (College Prep)
1983-1987
James Hutson Skills
- Inbound Marketing
- Tactical Sales Planning
- Call Centers
- Training
- Strategic Planning
- Business Development
- Software Installation
- Workforce Planning
- Software Engineering
- Marketing
- Call Center
- Technical Support
- Call Center Development
- Technology Integration
- IEX Total View
- Outsourcing
- IVR
- CRM
- Department Operations Management
- Avaya Communication Manager
- Management
- Troubleshooting
- SQL
- Aspect
- Call Center Administration
- Staff Training
- Team Leadership
- NICE Call Recording
- Customer Satisfaction
- Software Implementation
- Call Center Support
- Workforce Management
- Customer Service
- Software Development
- Project Management
- Leadership
- Quality Assurance
- BPO
- Telemarketing
- Telecommunications
- Aspect Acd
- Budgets
- Operations Management
- Software Support
- Revenue and Profit Growth
- Nim
- Contact Centers
- Microsoft Excel
- Customer Experience
- Cross Team Collaboration
- Marketing Strategy
- Avaya Communication
- Forecasting
James Hutson Summary
- James Hutson, based in Akron, OH, US, is currently a Solutions Architect at NICE CXone. James Hutson brings experience from previous roles at Self employed, Global Response, Credit First National Association and Omnikron Systems Inc.. James Hutson holds a 2011 - 2012 Fred Pryor. With a robust skill set that includes Inbound Marketing, Tactical Sales Planning, Call Centers, Training, Strategic Planning and more. James Hutson has 3 emails and 1 mobile phone numbers on RocketReach.
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