Jacada Technology Stack

Agile CRM combines powerful automation, telephony, web, mobile, email, social and scheduling features to effectively manage the entire customer journey.

Applause Mobile Sentiment Analysis provides software tools for crawling leading global app stores to score and transform user reviews into actionable insights.

Google Analytics allows users to measure sales & conversions, plus gain fresh insights into how visitors use sites, & how they arrived on site.

Hotjar is a complete website and mobile analytics tool enabling web developers, UI designers, analysts, digital marketers & more, to optimize the usability and conversion rate of their websites.

Microsoft LUIS is a cloud-based conversational AI service that applies custom machine-learning intelligence to a user's conversational, natural language text to predict overall meaning, and pull out relevant, detailed information.

New Relic One is an entity-centric observability platform that collects and contextualizes all operational data—from any source—and simplifies instrumentation, data ingestion, exploration, correlation, and machine learning-powered analysis to support observability for every organization.

PathFactory ues to lookbookHQ is a content engagement platform enabling users to create personalized content experiences and allowing prospects to set their own progression pace.

Cloud based storage systems by AWS.

Amazon Web Services (AWS) is a comprehensive, evolving cloud computing platform provided by Amazon that includes a mixture of infrastructure as a service (IaaS), platform as a service (PaaS) and packaged software as a service (SaaS) offerings.

Apache Tomcat is an open source software implementation of the Java Servlet, JavaServer Pages, Java Expression Language and Java WebSocket.

HP-UX is Hewlett Packard Enterprise's proprietary implementation of the Unix operating system, based on Unix System V.

IBM CICS Transaction Server is a family of scalable general-purpose transaction processing solutions

IBM i is an integrated operating environment with a reputation for robust architecture, exceptional security and business resilience.

Linux is a family of open source Unix-like operating systems based on the Linux kernel.

Microsoft Azure is a cloud computing platform and infrastructure for building, deploying, and managing applications and services.

Anchor by Spotify is a podcast creation tool where podcasters are able to mark select episodes as subscriber-only content, then publish them to Spotify and other platforms.

Apache Ant is a Java library and command-line tool whose mission is to drive processes described in build files as targets and extension points dependent upon each other. The main known usage of Ant is the build of Java applications. Ant supplies a number of built-in tasks allowing to compile, assemble, test and run Java applications. Ant can also be used effectively to build non Java applications, for instance C or C++ applications.

JIRA is a bug tracking, issue tracking and project management software from Atlassian.

Cloudflare Content Delivery Network (CDN) is a geographically distributed group of servers that ensure fast delivery of Internet content, including HTML pages, JavaScript files, stylesheets, and images.

GitHub is a place to share code with friends, co-workers, classmates, and complete strangers, helping individuals and teams to write faster, better code.

J2EE (by Oracle) is a platform-independent, Java-centric environment from Sun for developing, building and deploying Web-based enterprise applications online

Medium is a blog-publishing platform.

Oracle PL/SQL is a procedural language designed an extension to Structured Query Language (SQL).

AngularJS is a JavaScript-based open-source front-end web application framework mainly maintained by Google and by a community of individuals and corporations to address many of the challenges encountered in developing single-page applications.

The Apache Project is an effort to develop and maintain an open-source HTTP server for modern operating systems including UNIX and Windows. The goal of this project is to provide a secure, efficient and extensible server that provides HTTP services in sync with the current HTTP standards.

ASP.net is an open source framework for building web applications and services with .NET and C#.

COBOL (Common Business-Oriented Language) is a computer programming language designed for use in business, finance, and administrative systems and widely used in applications deployed on mainframe computers, such as large-scale batch and transaction processing jobs.

Font Awesome makes it easy to add vector icons and social logos to their website.

Dialogflow is a natural language understanding platform that makes it easy to design and integrate a conversational user interface into mobile app, web application, device, bot, interactive voice response system, and so on.

Hazelcast is a distributed In-Memory Data Grid platform for Java. The architecture supports high scalability and data distribution in a clustered environment. It supports the auto-discovery of nodes and intelligent synchronization.

Hibernate is an object–relational mapping (ORM) tool for the Java programming language. It provides a framework for mapping an object-oriented domain model to a relational database.

Applause provides app testing tools and services across web, desktop and mobile platforms.

JUnit is a unit testing framework for the Java programming language. JUnit has been important in the development of test-driven development, and is one of a family of unit testing frameworks which is collectively known as xUnit that originated with SUnit.

Avaya is a multinational technology company that specializes in cloud communications and workstream collaboration solutions that define the future of work and the customer experience.

Calabrio Call Recording is a software enabling digital businesses to monitor & record all calls & analyze data, to improve the customer experience & control quality.

Cisco Contact Center provides a secure, available, and sophisticated contact center software solution for large number of agents and interactive voice solution.

Genesys is an multi-channel contact center and customer experience application that caters to small to mid sized business with up to 250 seats, as well as much larger teams. Some of the app's enterprise customers include P&G, BT and Ticketmaster.

Avaya Contact Center is a cloud-based contact center solution that can be used to efficiently serve customers whether they contact by phone, e-mail, web chat, or text messaging using a single-agent desktop.

HCL Digital Experience a trusted Digital Experience Platform (DXP) that integrates processes, content and applications securely into a personalized experience delivered to any device. It offers a secure, flexible, cloud-native solution at scale for all of a company’s digital engagements with employees, customers and partners.

HubSpot Forms are easy to build with drag & drop interface, users can add forms to HubSpot landing pages, or embed them on any website page.

Jacada Ltd. is an develops, markets, and supports customer experience management and robotic process optimization solutions that automate customer service processes in north america, europe, asia, the middle east, africa, and internationally.

Servion is a global end-to-end consulting-led specialist in customer experience management, systems integration and managed service provided by digital expriences.

WixAnswers.com is a customer support platform that combines all support tools and channels in a single solution, enabling support teams to work more efficiently and build lasting customer relationships.

Zendesk is a cloud-based customer service software solution trusted by over 40,000 organizations worldwide. Companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction. Loved by both customer service teams and their customers for its beautifully simple interface.

BusinessWire offers press release distribution and regulatory disclosure services.

Facebook is a social networking site that makes it easy for people to connect and share with family and friends online.

Feathr is a marketing platform designed just for event organizers.

GlobeNewswire is an American press release distribution company, headquartered in Los Angeles, California.

Google Maps is a web-based service that enables users to find local businesses, view maps, get driving directions, and more.

Google Tag Manager helps marketers control the end-to-end process of adding website tags.

HubSpot offers a full platform of marketing, sales, customer service, and CRM software.

HubSpot's marketing software is a scalable, all-in-one platform for inbound marketing, combining content marketing, marketing automation, social media, analytics, and more, for marketing teams of all sizes to grow traffic, convert leads and track customers, all in one place.

CA View is software that runs on the mainframe to gather, store, and print reports.

Compuware Corporation is an American software company that provides services which include testing, development, automation, and performance management software for programs running on mainframe computer systems.

IBM WebSphere is a suite of software products which helps businesses to build applications or integrate applications, databases and systems built in-house with any third party applications procured for various business functions with each other easily and quickly.

JIRA Software enables customer's team at every stage of the application lifecycle. From planning, tracking, launching and reporting.

Microsoft Azure Functions is an event-driven serverless compute platform which helps users to build and debug workload volumes by managing infrastructure,

Microsoft SQL Server is a relational database management system used for storing and retrieving data as requested by other software applications.

Oracle 10g is the first database designed for enterprise grid computing, the most flexible and cost effective way to manage information and applications

Oracle Real Application Cluster helps in accessing multiple severs and shared storage from single database.

Cisco IronPort WSA is a web proxy that inspects and then either forwards or drops web traffic based on reputation filters or the outcome of inline file scanning.

Cloudflare mitigates threats from website scraping to application level attacks e.g. SQL Injection and DDOS Protection without any additional hardware.

Logz.io is SOC 2 Type 2, HIPPA, ISO27001, PCI Level 1 and GDPR compliant, adhering to the strictest security policies, guaranteeing data is secure and safe.

Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare have all traffic routed through its intelligent global network, which gets smarter with each new site added.

IBM mainframes are high-performance computers with large amounts of memory and processors with capability to process billions of simple calculations and transactions in real time.

Google Drive is a cloud storage and backup platform to access files, docs, photos & more, store them in a safe place, and collaborate with other people.

G Suite is a suite of apps from Google which offers a number of tools to communicate and collaborate with colleagues, store files, and manage data.

Microsoft Office 365 provides web, desktop, and mobile apps for Outlook, Word, Excel, PowerPoint, OneNote, Publisher, Skype, OneDrive, Exchange Online, and more.

Microsoft SharePoint is a web-based collaborative platform which is primarily used for storing and sharing documents, and communicating information across organization.

Lever is a modern, collaborative recruiting platform that powers a more human approach to hiring. Lever focuses on the candidate-company relationship and delivers unique insights into companies' talent. It streamlines the hiring process by integrating with Google apps to make hiring efficient and easy.

Oracle PeopleSoft is a line of core human resource management systems.

Udemy is a web-based employee training soltuion.

Oracle Business Process Management is a complete set of tools for creating, executing, and optimizing business processes.

SAP Business One is an affordable, easy-to-implement business management solution.

SmugMug offers secure, online photo sharing and photo websites.