Interact CX Information

Interact CX assists organizations accelerate their digital transformation journey by optimizing their contact centers, constructing dynamic and sustainable solutions for maximum efficiency, performance improvement, cost reduction, and risk mitigation to redefine CX. We specialize in building Omnichannel suited cloud architecture and performing custom bot integrations with Natural Language Understanding. Our teams of developers, with expertise ranging from making complete IVR systems to creating and deploying conversational bots and webhooks, will help you transition from conventional setups to creating engaging and fulfilling Conversational AI experiences for your customers. Having performed bot integrations for Amazon Lex, Google DialogFlow, IBM Watson Assistant, Microsoft Azure Bot, and Nuance Mix, we are one of the few partners of various Omnichannel Contact Center technology providers like NICE inContact, Nuance and Ring Central who can deliver customized solutions.