inConcert Information

We are the tech partner that is there for you throughout your CX transformation. We develop in-house GenAI-powered solutions that help you grow by creating valuable connections with your customers and teams. Our portfolio is comprised of five products that strengthen each key customer experience area. Combined, they create the omnichannel cloud ecosystem with the most advanced CX features on the market. With operations in 29 countries and on four continents, our mission is to work with you to redefine the future of customer experience. We drive your business results with innovation, our CX expertise, and proactive support every step of the way. Our omnichannel system includes cloud contact center solutions, virtual agents and GenAI conversational bots, marketing automation and CRM, quality management and speech analytics, and workforce management.