Ian Samuels Location
- Cape Town, WC, ZA
Ian Samuels Work
- 2017 - now Team Manager @
- 2012 - 2023 Call Centre Manager @
- 2012 - 2012 Business Unit Leader @
- 2011 - 2012 Business Unit Leader @
- 2011 - 2011 Suppier Intro Business- Team Leader @
- 2007 - 2011 Senior Team Leader @
- 1998 - 2007 Seconded Service Centre Manager @
Ian Samuels Education
- Garlandale Senior Secondary High School
Matric
1987 - 1991
Ian Samuels Skills
- Call Center
- Team Leadership
- People Management
- People-oriented
- Business Process
- Financial Reporting
- General Insurance
- Management
- Change Management
- Performance Management
- Customer Experience
- Call Centers
- Insurance
- Training
- Contact Centers
- Coaching
- Operations Management
- Team Building
- Business Analysis
- Business Process Improvement
- CRM
- Service Delivery
- Budgets
- Teamwork
- Leadership
- Recruiting
- Workforce Management
- Customer Service
- Customer Satisfaction
- Employee Relations
- Leadership Development
- Continuous Improvement
- Team Management
- BPO
- Process Improvement
- Project Management
- Outsourcing
- Contact Center Management
- Call Center Development
- Vendor Management
- Analysis
- Sla
- Contact Center Operations
- Inbound Marketing
- IEX
- Offshoring
- Employee Training
- Customer Retention
- Employee Engagement
- Transition Management
- People Oriented
Ian Samuels Summary
- Ian Samuels, based in Cape Town, WC, ZA, is currently a Team Manager at Merchants. Ian Samuels brings experience from previous roles at CapeNature and Direct Axis. Ian Samuels holds a 1987 - 1991 Matric @ Garlandale Senior Secondary High School. With a robust skill set that includes Call Center, Team Leadership, People Management, People-oriented, Business Process and more. Ian Samuels has 1 emails on RocketReach.
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